Account Director

TwentyCi Ltd; Birmingham; Hybrid; GBP 43,000 - 55,000; Full time

Benefits offered by this job

Benefits package

24 days holiday + family care days

Flexible or part-time working

Job summary

TwentyCi Ltd in Birmingham is seeking an Account Director to own a portfolio of clients, delivering outstanding client service, strategic counsel and integrated campaigns. As a senior client lead, you will manage relationships, direct strategy and oversee campaigns from brief to delivery, balancing commercial acumen with ensuring profitable results for the business.

Join a busy Birmingham-based team that values energy, curiosity and a proactive, hands-on approach, with a mixed on-site and

Qualifications

• Senior client leadership experience is required.
• Proven ability to manage multiple campaigns and budgets.
• Strong strategic thinking and relationship-building skills.

Responsibilities

• Lead client relationships and strategic campaigns from brief to delivery.
• Translate client challenges into creative, effective solutions.
• Manage budgets, resources and profitability for the business.
• Develop junior team members and foster cross-team collaboration.

Skills

Client management

Strategic thinking

Budget management

Relationship building

Leadership

Commercial awareness

Job description

About the role

We work with a range of clients to support and lead on delivering B2B and B2C communications, from leading hospitality giants to cutting-edge tech brands.

We are looking for an Account Director to join our team and take ownership of a portfolio of clients, delivering outstanding client service, strategic counsel and integrated communications campaigns.

As a senior client lead, you’ll be responsible for managing client relationships, directing strategy and overseeing campaigns from initial brief through to delivery. You’ll combine strong commercial acumen with a passion for great work, ensuring we deliver excellent results for clients while managing budgets, resources and profitability for the business.

This is a role for someone who can confidently lead from the front, spotting opportunities, solving challenges, inspiring teams and helping clients achieve their goals.

What we’re looking for

We’re looking for a confident, commercially minded senior client handler who can combine strategic thinking with strong delivery skills.

You’ll be comfortable:

• Managing multiple clients, campaigns and priorities simultaneously.
• Building strong relationships and acting as a trusted adviser to clients.
• Translating client challenges into clear, creative and effective solutions.
• Managing budgets, resources and commercial expectations.
• Leading and developing junior team members.
• Navigating changing priorities and responding calmly and effectively to challenges.
• Spotting opportunities to grow accounts and strengthen client relationships.
• Contributing beyond your own accounts to the wider success and development of the business.
• Most importantly, you’ll bring energy, curiosity, commercial awareness and a commitment to delivering exceptional client work.

Our culture

Maintaining our vibrant workplace culture, as well as fostering an environment to support learning and development, means we come together as a team to operate from our Birmingham city centre workspace on Tuesdays, Wednesdays and Thursdays, working remotely outside of our core days.

With a pet-friendly office, you’ll need to like dogs or our office dogs Lottie & Marley will be upset, as will some of our lovely pet-sector clients!

We’re famous for our quarterly team social events, where we get together to have fun and let our hair down. Previous social events have seen us cruising the Birmingham canals, whipping up creative bakes, trying our hand at darts, and turning our office into our very own wellbeing centre.

We also offer a great package.

• Benefits package equivalent to an extra 5% of core salary.
• 24 days holiday together with up to five additional days available for family care.
• flexible or part-time working arrangements.

The salary will be equivalent to the level of experience you have and will range from £43,000-£55,000.

Applications close 30th October 2026. Please be aware that we can’t wait to welcome a new cub to the pack; so, if we find a top cat before our closing date, we will close our recruitment search ahead of this date.

Please note that it is vital that you must live within a 45-minute commute of our office in central Birmingham (B2 5RS). We’re just a five-minute walk from New Street Station.

We hope to meet you soon!