Account Coordinator (FTC)

TN United Kingdom; Warrington; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Account Coordinator to enhance client relations and provide operational support. This role involves resolving client queries, educating agencies, and ensuring high standards of service. You'll work in a hybrid environment, collaborating closely with Sales Account Managers and other departments to maintain compliance and improve processes. The position promises a competitive salary, flexible working options, and a range of benefits aimed at supporting your wellbeing and career progression. If you're results-driven and enjoy a fast-paced environment, this opportunity is perfect for you.

Benefits

Private medical insurance

Dental insurance

Cycle to Work scheme

Subsidized gym memberships

25 days off plus Bank Holidays

Study support for career progression

Company Pension scheme

Mental health support

Flexible working options

Tusker Car benefit scheme

Qualifications

• Experienced administrator with extensive knowledge of umbrella operations.
• Proven customer service skills from previous roles involving client communication.

Responsibilities

• Ownership of operational support for recruitment agency clients.
• Investigate root causes of queries to prevent future issues.

Skills

Client-focused

Customer service skills

Problem solving

MS Office proficiency

Effective communication

Multitasking

Results-driven

Adaptable communication style

Tools

CRM software

Telephone systems

Job description

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Working Pattern: Hybrid working - Warrington, Mon-Fri, shifts between 9am - 5.30pm. The successful candidate will be required to attend our Warrington HQ, 2-3 times per week.

We are looking to hire an Account Coordinator to join our team on a 9-12 month fixed-term contract!

Alongside other team members, the Account Coordinator will work closely with the Sales Account Managers who oversee our agency client portfolios and will focus on resolving operational queries and educating agencies. You will take ownership of queries, providing clients with first-class support.

Responsibilities:

• Ownership of operational support for small, medium, and large recruitment agency clients and some direct hiring corporate clients.
• Problem solving a variety of client queries, liaising with other departments to resolve issues, and communicating resolutions via telephone, email, Teams call, or live chat.
• Investigate root causes of queries to prevent future issues and educate agencies and clients.
• Provide insights to other departments to improve processes and avoid recurrence of issues.
• Maintain the company's reputation by adhering to high standards of compliance and customer service aligned with corporate values.
• Achieve positive satisfaction responses from clients through excellent service.
• Ensure all individual and team KPIs are met, coordinating with other departments to adhere to internal processes within SLA, ensuring optimal service for agency and contractor customers.
• Use initiative to investigate issues thoroughly before seeking resolutions and respond empathetically to clients.
• Proactively identify themes to enhance service quality and consistency.
• Comply with GDPR regulations and perform necessary checks during interactions with external customers.
• Provide seamless, professional service, taking full ownership of issues until resolution.
• Work with agencies and clients to understand their processes.
• Exhaust all avenues to deliver first-class service and optimal resolutions.
• Collaborate with the Account Manager to build and maintain positive relationships with agencies and clients, setting realistic expectations.

Skills & experience:

• Experienced administrator with extensive knowledge of umbrella operations.
• Client-focused with demonstrated empathy regardless of issue outcomes.
• Experience working in a fast-paced, time-sensitive environment.
• Proven customer service skills from previous roles involving client communication.
• Proficient in MS Office, CRM software, and telephone systems.
• Effective communicator, both verbally and in writing, with influencing skills internally and externally.
• Ability to multitask, prioritize, and be detail-oriented.
• Results-driven, proactive, and able to work independently.
• Positive attitude and team-oriented mindset.
• Experience liaising with different business areas to achieve goals.
• Adaptable communication style depending on the audience.

What we offer:

We are experts in managing finances and aim to optimize yours! We offer benefits supporting your lifestyle, wellbeing, and health, now and in the future. Discover your options through your personal benefits hub.

• Competitive salary, flexible working options, and holiday entitlement flexibility.
• 25 days off plus Bank Holidays, with options to buy additional days.
• Private medical insurance for quick diagnosis and treatment.
• Dental insurance, Cycle to Work scheme, subsidized gym memberships.
• Study support for career progression.
• Financial benefits including mortgage advice, credit scoring, and management tools.
• Company Pension scheme with NEST.
• Mental health support through mindfulness resources, Mental Health First Aiders, and Employee Assistance Programme.
• Flexible environment supporting your lifestyle and family priorities.
• Tusker Car benefit scheme for electric or hybrid vehicles.
• My Savings Pal for cashback and discounts on shopping.