Account Coordinator

Equator Design group; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in Manchester is seeking a proactive team member to assist the Account Team in delivering packaging projects. The role involves collaboration with internal teams, managing stakeholder expectations, and supporting financial growth through accurate data input. If you thrive in a dynamic environment and are passionate about client experience, this opportunity is for you.

Responsibilities

• Assist Account Team in delivering packaging projects.
• Collaborate with internal teams to build relationships.
• Manage stakeholder expectations through professional communication.

Job description

Assist the Account Team in delivering packaging projects from Design to file release. Support Creative and Production Account Managers with administrative duties and coordinate with third parties as needed.

JOB RESPONSIBILITIES

EMPLOYEE EXPERIENCE: Foster cross-team partnerships and enhance employee satisfaction.

• Collaborate with Creative and/or Production Account Managers to develop strong partnerships, support client expectations, and ensure cohesive team engagement.
• Engage with internal teams such as Design, Photo Studio, Production, and Finance to build relationships and identify learning opportunities.
• Perform assigned tasks proactively and support team needs.
• Work closely with your Account Managers to understand the process and your role within it.

OPERATIONAL EXCELLENCE: Promote internal collaboration to inspire design and deliver efficiently under the 'one roof' model.

• Accurately record all activities within the Equator Octopus2 system according to Account Management guidance, ensuring timely completion.
• Take ownership of organizing and storing files to support project development.
• Collaborate with all Equator teams to support the 'all under one roof' delivery model.
• Follow internal workflow processes to ensure consistent delivery within your scope.
• Support the Photography process by ensuring all elements are ready for shoots and stakeholders are informed.
• Manage stakeholder expectations through proactive and professional communication, escalating issues when necessary.
• Complete all assigned tasks on time and to standard to support project success.

FINANCIAL GROWTH: Drive business growth by increasing sales and reducing costs.

• Input financial data accurately into the Octopus2 system as required.

CLIENT EXPERIENCE: Build proactive client partnerships to meet objectives and deliver exceptional service.

• Maintain strong, engaged relationships with clients, acting as a valuable team member.
• Follow up with Suppliers, Printers, Clients, and Third-Party Services for necessary information and assets.
• Ensure all communications are timely and professional.

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Apply for this role

If you believe you're a good fit, please apply online.