Business Account Coordinator - 12month FTC

Valeo Foods UK; Blackpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join an innovative food production company as a Business Account Coordinator, where you'll provide exceptional customer service and manage sales orders from start to finish. This entry-level position offers a unique opportunity to work closely with various departments, ensuring a seamless experience for customers. You'll play a crucial role in maintaining strong relationships, addressing challenges, and driving continuous improvement in processes. With a supportive environment and a commitment to employee well-being, this role is perfect for those looking to grow their career in a dynamic industry. Experience the joy of contributing to beloved brands and making a difference in customer satisfaction.

Benefits

25 days + Bank Holidays

Matched pension scheme

Death in service

Cycle to work scheme

Canteen accessibility

Retailer discount platform

Staff discount

Qualifications

• Experience in customer service and building strong relationships.
• IT experience with ERP systems and Microsoft Office.

Responsibilities

• Process sales orders and maintain customer communication.
• Collaborate with internal departments for efficient service.

Skills

Customer service experience

Relationship building

Problem solving

Effective communication

Organizational skills

Team player

Positive work attitude

Ability to make timely decisions

Ability to embrace change

Tools

ERP systems

Microsoft Office

Job description

Business Account Coordinator - 12month FTC

1 week ago Be among the first 25 applicants

Company Description
At Valeo Foods UK, we're the creative force behind an array of beloved brands spanning indulgence, innovation, and tradition. From the iconic crunch of Kettle Crisps to the pure sweetness of Rowse Honey, and the rich heritage of Matthew Walker puddings, our portfolio reflects our commitment to quality and diversity. But that's not all – our family of brands extends further, encompassing an exciting array of products and experiences. Whether it's the Wild West flavours of New World Foods, the nostalgic joy of Barratt sweets, or the timeless appeal of Metcalfe Popcorn, each brand carries its own unique story, flavour, and charm. Join us on a journey where passion meets flavour, crafting experiences that bring people together and delight taste buds.

Job Description
The Business Account Coordinator will be responsible for providing an end-to-end service to all customers through the processing of sales orders from receipt to dispatch and liaise with customers at all stages to maintain agreed service levels. You will also be responsible for ensuring that links between Customer Services and those responsible for production planning, warehousing, distribution, and invoicing are effective and ensure that customers receive a professional and quality service, and that the Company maintains efficient and profitable trading.

Responsibilities

• Order acknowledgement to be sent to the customer detailing approximate despatch date as Sales orders are entered onto the system within 4 business hours of receipt.
• To process all EDI orders within two business hours of receipt.
• Information concerning special requirements is identified and entered onto orders.
• Communicate clearly with 3PL customer services team to ensure a smooth transition from warehouse to customer.
• Identify and analyse any problems (e.g. shortages or queries on despatch notes) and notify the customer services team leader where appropriate.
• Maintain and develop existing and new customers through individual account support, working collaboratively with key internal departments to deliver a best-in-class experience.
• Work alongside internal departments to communicate production challenges, technical and packaging changes such as pack changes as required.
• Deal with customer complaints and where required provide relevant information to the relevant department.
• Telephone calls to the department are dealt with efficiently and professionally and passed to the appropriate member of the team.
• To assist other members of the team to ensure the sales order process function operates efficiently.
• Onboard new customers – implementing correct policies and procedures to ensure seamless integration into business-as-usual service.
• Drive continuous improvement in the CS team daily processes through embracing new ways of working and giving regular feedback.
• Assist with business KPI Reporting.
• Daily liaison with external customers and internal stakeholders.

Qualifications
Experience and Skills required:

• Customer service experience and ability to build strong customer relationships and delivering customer-centric solutions.
• IT experience (ERP’s, Microsoft).
• Experience of working in FMCG or within food manufacturing.
• Ability to make good and timely decisions that keep the organisation moving forward.
• Ability to focus on the desire to set challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Be organised in your workflow deadlines are met.
• Effectively communicate well across all.
• Positive work attitude.
• Ability to problem solve.
• Team player.
• Relationship builder.
• Embraces change.

Additional Information
What we offer you in return:

• 25 days + Bank Holidays.
• Matched pension scheme.
• Death in service.
• Cycle to work scheme.
• Canteen accessibility.
• Retailer discount platform.
• Staff discount.

Seniority level

Entry level

Employment type

Contract

Job function

Administrative

Industries

Food Production