National Account Support Co-ordinator (3 Month fixed Contract)

ENGINEERINGUK; Oldham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the engineering sector is seeking a Temporary National Account Support Co-Ordinator for a 3-month contract. The role involves supporting National Account Managers, compiling reports, and ensuring excellent communication with clients. Ideal candidates will possess strong IT skills and a proactive attitude towards customer service.

Benefits

10% Tesco discount

20% discount on F&F Clothing

Contributory Pension

Health and Wellbeing support

Great holiday package - 29 days pro rata

Qualifications

• Excellent communication and polite telephone manner.
• Proficient in IT skills, especially Excel and Outlook.
• Ability to work under pressure and maintain accuracy.

Responsibilities

• Compile and circulate specified customer reports.
• Support NAMs in managing menu changes and promotions.
• Communicate with clients, including franchisees and restaurant managers.

Skills

Communication

IT skills

Customer service

Organizational skills

Job description

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National Account Support Co-ordinator (3 Month Fixed Contract)

What's in it for you

The additional benefits of being part of the BEST team!

• 10% Tesco discount, increasing to 15% for 4 days every 4 weeks (applicable to home delivery)
• 20% discount on F&F Clothing
• 10% discount at Tesco Café
• 10% Booker discount
• Pizza Hut Restaurants: 25% discount after 3pm, excludes buffet and deals
• 25% discount at selected Burger King restaurants
• Contributory Pension
• 1 year life assurance for all colleagues; or 3 years if you join the pension scheme
• Health and Wellbeing support, including our 24/7 confidential Employee Assistance Programme, Virtual GP, and healthcare cash plan
• An exclusive deals and discounts website offering savings on cinema vouchers, cycle to work scheme, and more
• A great holiday package - 29 days pro rata

About the role

We are seeking a Temporary National Account Support Co-Ordinator to support our team. This role is expected to last 3 months. The ideal candidate will have a proactive attitude, a passion for delivering excellent customer service, and a willingness to go the extra mile for our customers.

You will be responsible for

Role and Responsibilities:

• Compile and circulate specified customer reports as agreed
• Support NAMs in managing menu changes, promotions, route changes, and system updates
• Coordinate with internal departments as required
• Communicate with clients, including franchisees, distributors, and restaurant managers
• Assist NAMs in their daily client interactions
• Cover support roles during absences, including export functions
• Manage audit trail of critical documents like product sheets
• Ensure phone coverage in team members' absence
• Oversee new restaurant openings
• Manage allocations and escalated customer service issues
• Analyze key customer performance metrics

You will need

Are you enthusiastic, committed, and driven to achieve results? Do you possess excellent communication, polite telephone manner, and IT skills (Excel/Outlook)? Can you work well under pressure, pride yourself on accuracy, and have an organized approach? If you answered yes to all, then this might be the perfect role for you.

The main purpose of this role is to support reporting and interactions between Business Development Support Coordinators, National Account Managers, and clients.

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