Account Coordinator

Antal International; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A client based in Sunbury is looking for an experienced Account Coordinator to join their busy Customer Care Team. This new role involves providing dedicated performance management of service contracts for two retail accounts. Key responsibilities include ensuring exceptional service delivery, building long-term client relationships, and managing SLA and KPI reports.

Qualifications

• Strong ownership and responsibility.
• Excellent communication skills.
• Ability to meet tight deadlines.

Responsibilities

• Ensure consistent service delivery to clients.
• Coordinate and lead customer review meetings.
• Monitor adherence to SLAs and KPIs.

Skills

Communication

Problem Solving

Attention to Detail

Ownership

Job description

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Job Description

Our client based in Sunbury requires an experienced Account Coordinator to join their busy Customer Care Team. This is an office-based role.

Purpose: This is a new role for an experienced Account Manager to provide dedicated performance management of the service contract supporting two retail accounts nationally. The role will be measured against agreed client SLA’s and KPI’s. Building long-term relationships with clients and supply chain partners is essential for securing sustained business growth.

Working Hours: 40 hours/week (alternating weekly hours: 08:00 – 17:00 / 08:30 – 17:30)

Requirements: Full UK driver’s license

Key Responsibilities / Accountabilities:

• Ensure consistent, world-class service delivery to the client and their managing agents
• Provide key account customer support via email, phone, and customer meetings
• Coordinate, attend, and lead customer review meetings across the UK
• Monitor, action, and ensure adherence to customer SLAs and KPIs
• Develop and maintain high standards of customer communication
• Liaise with client contacts to build and sustain relationships
• Effectively resolve problems to satisfactory conclusions
• Prepare reports for clients and internal teams

Knowledge, Skills, Experience, and Competencies:

• Strong sense of ownership and responsibility
• Excellent communication skills to act as a strategic partner and influence internal teams
• High attention to detail
• Ability to work under pressure and meet tight deadlines
• Practical problem-solving skills and resilience in overcoming challenges
• Self-driven and proactive

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