Account Coordinator Contractor Role - WFH

Motivforce | Top B2B Loyalty Programs; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading loyalty marketing agency is seeking an enthusiastic Account Coordinator in the UK for a 12-month contractor role. This remote position requires strong organizational skills and the ability to manage multiple client accounts, offering great exposure to loyalty program management under experienced leadership.

Qualifications

• 2-3 years experience in a customer service or marketing agency.
• Sound skills in Google Workspace.
• Experience managing corporate accounts.

Responsibilities

• Assist Account Manager and Director in daily management of projects.
• Manage promotional campaigns and update project status.
• Provide reporting on program performance.

Skills

Problem solving skills

Excellent written and verbal communication skills

Time management

Attention to detail

Organizational skills

Ability to multitask

Tools

Google Workspace

Job description

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Job Description - CONTRACT - Account Coordinator for Award winning Loyalty Marketing Agency - WFH

We are seeking a capable and enthusiastic Account Coordinator to work collaboratively across the various client accounts in EMEA as well as provide support in digital helpdesk and back office operations.

This is a contractor role for 12 months and is a Work from home role where you must supply your own laptop and suitable work environment at home. You will ideally be based in the UK or Ireland but Western Europe timezone is also suitable.

The Account Coordinator will work closely with the Account Director and Account Manager to provide both client and program support.

The ideal candidate will be someone who is highly organised and enjoys working in a fast paced remote environment, capable of multi-tasking and is motivated by the opportunity to have broad exposure to all facets of loyalty program management. In return the business offers the successful candidate the ability to grow and develop under strong and supportive management.

To be considered for this position is it essential that you have a strong work ethic, a commitment to service excellence, and enjoy working in a fast-paced, changing environment

Key responsibilities

• Assisting the Account Manager and Account Director in the day to day management of clients and their projects including regular update calls and meetings.
• Production and traffic management of promotional campaigns, including assisting writing creative briefs and copy and liaising with the creative team.
• Uploading of website content, promotional campaigns and weekly data feeds onto the loyalty program’s CMS.
• Management of weekly / monthly email communications to participants, deploying through a campaign management tool and reporting on click through and open rates.
• Manage translations with an external supplier, as and when required.
• Update and circulate weekly project status reports to the team and client.
• Support the AM as required and with administrative tasks, including taking meeting minutes, producing contact reports, etc.
• Attending key conference calls and meetings with the client.
• Developing and maintaining effective working relationships with appropriate colleagues, clients and external suppliers.
• Provide assistance with weekly and monthly reporting on the program performance.
• If required provide Member Service desk support to investigate and deal with program participant enquiries and assist in managing client helpdesk queries to closure.
• Liaising with the Fulfilment & Rewards Team on rewards catalogues and ad hoc requirements.
• Respond to client requests as they arise.

Ideally, you will need:

2-3 years experience in an customer service environment or marketing agency environment, with sound skills in Google Workspace (formerly G-suite) (intermediate level);

• Experience in managing corporate accounts with a sound understanding of workflow and data management requirements.
• Excellent time management and administrative skills, including attention to detail and accuracy;
• Excellent written and verbal communication skills;
• Ability to work unsupervised, and within a team environment;
• Problem solving skills and an ability to multitask and prioritise;
• Good knowledge and understanding of spreadsheets.

Some key attributes that we look for are:

• Good work ethic, enthusiasm and keen to learn
• Strong attention to detail, numeracy and literacy
• Interpersonal and communication skills
• Planning and organisational skills
• Proactivity and problem solving

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Sales and Business Development

• Industries

  Marketing Services

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