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Account Coordinator

VSI / Voice & Script International

London

On-site

GBP 30,000 - 45,000

Full time

3 days ago

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Job summary

A leading company in the localization industry is seeking a proactive Account Coordinator to join their Account Management team in London. The role involves supporting the team with client management tasks, ensuring processes align with company objectives, and maintaining key client relationships. The ideal candidate will be detail-oriented and possess strong communication skills, with opportunities for growth in a vibrant environment.

Benefits

Private medical insurance

Enrolment to pension scheme

Discounted gym membership

Cycle-to-work scheme

Travel card loan

Regular social activities

Qualifications

Experience managing client relationships preferred.
Knowledge of the localisation service industry a plus.

Responsibilities

Support the Account Management team with RFPs and client inquiries.
Track account metrics and compliance with clients.
Assist in providing reports to clients and stakeholders.

Skills

Attention to detail

Strong communication skills

Client engagement skills

Problem-solving skills

Relationship management

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Want to join a company that brings the world together through a global understanding of media produced in various regions, all with communication and cultural understanding at its core?

VSI provides language localisation and media services, including lip-sync dubbing, voice-over, subtitling, translation, transcreation and more, in over 80 languages worldwide. Founded in 1989 and headquartered in London, VSI owns and operates 28 studio facilities across Europe, the US, the Middle East and Latin America with trusted partnerships in Asia. VSI works across a wide range of sectors, from broadcast, VOD, theatrical and gaming to corporate and creative.

Summary

We are looking for a proactive and motivated Account Coordinator to join our growing Account Management team. In this role, you will be supporting the account management team in all day-to-day activities, ensuring that our processes are in line with our objectives and strategy.

VSI is committed to providing our clients with the best possible service, offering the quality that has made us a leading company in the localisation industry.

Key Responsibilities

Some of your responsibilities include:

Supporting the Account Management team in responding to RFPs/RFIs opportunities.
Providing new quotes for existing clients and following up on any client enquiries.
Understanding the client’s needs and ensuring VSI is providing solutions to client requirements.
Tracking key account metrics and ensure compliance across the Group.
Assisting the Account Management team in providing weekly reports, ensuring key stakeholders remain updated.
Monitoring overall compliance and KPIs set by clients and support account managers to provide clients with monthly reports.
Working closely with our studios on new projects and gathering project-related information across the group.
Working in partnership with the Account Managers to negotiate and establish rates with our clients and suppliers alike.
Acting as the intermediate between our project management team, our studios and the clients to ensure smooth project progress and that any issues or concerns are addressed.
Ensure that the CRM database, or other relevant tooling/documentation is kept up to date with account information.

Essential Skills & Experience

Attention to detail, accuracy of all presented data
Strong communication, presentation, relationship management and interpersonal skills
Outstanding client engagement and services skills
Self-motivated, proactive approach to managing clients and problem-solving
Ability to manage change professionally, involving the right stakeholders and gaining trust
Experience managing client relationships on a day-to-day basis would be a plus
Knowledge and experience of the localisation service industry would be a plus

What else is on offer?

Private medical insurance
Enrolment to company salary sacrifice pension scheme
Discounted gym membership
Cycle-to-work scheme
Travel card loan
Regular social activities

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Industries
Book and Periodical Publishing

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Account Manager - John Lewis Brent Cross