Account Coordinator London, England, United Kingdom

VSI Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

VSI Group seeks a proactive Account Coordinator to join their growing team in London. This role involves supporting account management operations, responding to client inquiries, and ensuring client satisfaction through excellent service. Ideal candidates will possess strong communication skills and attention to detail, with a background in the localisation industry being advantageous.

Benefits

Private medical insurance

Salary sacrifice pension scheme

Discounted gym membership

Qualifications

• Proactive approach to managing clients and problem-solving.
• Experience in client relationship management preferred.
• Knowledge of the localisation service industry is a plus.

Responsibilities

• Supporting the Account Management team in responding to RFPs/RFIs opportunities.
• Tracking key account metrics and ensuring compliance.
• Acting as the intermediary between project management and clients.

Skills

Strong communication skills

Attention to detail

Client engagement

Relationship management

Job description

Want to join a company that brings the world together through a global understanding of media produced in various regions, all with communication and cultural understanding at its core?

VSI provides language localisation and media services, including lip-sync dubbing, voice-over, subtitling, translation, transcreation and more, in over 80 languages worldwide. Founded in 1989 and headquartered in London, VSI owns and operates 28 studio facilities across Europe, the US, the Middle East and Latin America with trusted partnerships in Asia. VSI works across a wide range of sectors, from broadcast, VOD, theatrical and gaming to corporate and creative.

Summary

We are looking for a proactive and motivated Account Coordinator to join our growing Account Management team. In this role, you will be supporting the account management team in all day-to-day activities, ensuring that our processes are in line with our objectives and strategy.

VSI is committed to providing our clients with the best possible service, offering the quality that has made us a leading company in the localisation industry.

Some of your responsibilities include:

Key Responsibilities

• Supporting the Account Management team in responding to RFPs/RFIs opportunities.
• Providing new quotes for existing clients and following up on any client enquiries.
• Understanding the client’s needs and ensuring VSI is providing solutions to client requirements.
• Tracking key account metrics and ensure compliance across the Group.
• Assisting the Account Management team in providing weekly reports, ensuring key stakeholders remain updated.
• Monitoring overall compliance and KPIs set by clients and support account managers to provide clients with monthly reports.
• Working closely with our studios on new projects and gathering project-related information across the group.
• Working in partnership with the Account Managers to negotiate and establish rates with our clients and suppliers alike.
• Acting as the intermediate between our project management team, our studios and the clients to ensure smooth project progress and that any issues or concerns are addressed.
• Ensure that the CRM database, or other relevant tooling/documentation is kept up to date with account information.
• Attention to detail, accuracy of all presented data
• Strong communication, presentation, relationship management and interpersonal skills
• Outstanding client engagement and services skills
• Self-motivated, proactive approach to managing clients and problem-solving
• Ability to manage change professionally, involving the right stakeholders and gaining trust
• Experience managing client relationships on a day-to-day basis would be a plus
• Knowledge and experience of the localisation service industry would be a plus

What else is on offer?

• Private medical insurance
• Enrolment to company salary sacrifice pension scheme
• Discounted gym membership

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