Account Coordination & Client Support — Training Provided

HSL Compliance; Cannock Wood; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Company pension scheme

Sick pay scheme

Free eye test every 2 years

Wellbeing & financial support

Retailer discounts

Job summary

HSL Compliance is seeking an Account Coordinator in Cannock to support contract administration and client liaison. You will create, maintain, and update contract files, coordinate service programmes, and assist invoicing through Sage, ensuring accuracy and timeliness.

No prior industry experience is required as full training and ongoing support are provided to help you build a rewarding career in a growing field.

Qualifications

• Role involves creating, maintaining contract files and registers with accuracy.
• Gathers and updates service programmes; supports invoicing via Sage.
• Handles inquiries from customers and engineers; log and manage complaints.

Responsibilities

• Create, maintain, and update contract files and registers to ensure accuracy.
• Generate contract correspondence and manage service programmes; support invoicing via Sage.
• Update work‑in‑progress records and mark completed works by deadlines.
• Provide programme updates and operational support to the Account Manager.
• Act as a point of contact between engineers, clients, and internal teams.
• Handle customer and engineer inquiries; raise additional work requests when needed.
• Log and manage customer, site, and supplier inquiries or complaints to resolution.
• Provide general administrative support to managers and maintain quality management systems.
• Promote a safe, efficient, and environmentally responsible office environment.

Skills

People skills

Organisational skills

Independent work

Customer service

Learning mindset

Problem solving

Tech-savvy

Job description

HSL Compliance is seeking an Account Coordinator in Cannock to support contract administration and client liaison. You will create, maintain, and update contract files, coordinate service programmes, and assist invoicing through Sage, ensuring accuracy and timeliness.

No prior industry experience is required as full training and ongoing support are provided to help you build a rewarding career in a growing field.