Account Coordinator

HSL Compliance; Cannock Wood; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Company pension scheme

Sick pay scheme

Free eye test every 2 years

Wellbeing & financial support

Retailer discounts

Job summary

HSL Compliance is seeking an Account Coordinator in Cannock to support contract administration and client liaison. You will create, maintain, and update contract files, coordinate service programmes, and assist invoicing through Sage, ensuring accuracy and timeliness.

No prior industry experience is required as full training and ongoing support are provided to help you build a rewarding career in a growing field.

Qualifications

• Role involves creating, maintaining contract files and registers with accuracy.
• Gathers and updates service programmes; supports invoicing via Sage.
• Handles inquiries from customers and engineers; log and manage complaints.

Responsibilities

• Create, maintain, and update contract files and registers to ensure accuracy.
• Generate contract correspondence and manage service programmes; support invoicing via Sage.
• Update work‑in‑progress records and mark completed works by deadlines.
• Provide programme updates and operational support to the Account Manager.
• Act as a point of contact between engineers, clients, and internal teams.
• Handle customer and engineer inquiries; raise additional work requests when needed.
• Log and manage customer, site, and supplier inquiries or complaints to resolution.
• Provide general administrative support to managers and maintain quality management systems.
• Promote a safe, efficient, and environmentally responsible office environment.

Skills

People skills

Organisational skills

Independent work

Customer service

Learning mindset

Problem solving

Tech-savvy

Job description

Salary £25,398.80 – £29,000 per annum depending on experience

Location Cannock

Looking for a hands‑on role where every day is different? At HSL Compliance, we’re looking for motivated individuals with a positive attitude, good work ethic, and a full driving licence to join our team.

No industry experience? No problem. We provide full training and ongoing support to help you build a rewarding career in a growing industry.

What You’ll Do

• Create, maintain, and update contract files and registers, ensuring accuracy and completeness.
• Generate contract correspondence, manage service programmes, and support invoicing through Sage.
• Update work‑in‑progress records and completed works in line with reporting deadlines.
• Provide programme updates and operational support to the Account Manager.
• Act as a point of contact between engineers, clients, and internal departments.
• Handle customer and engineer enquiries, raising additional work requests as required.
• Log and manage customer, site, and supplier enquiries or complaints through to resolution.
• Provide general administrative support to managers and maintain quality management systems.
• Promote a safe, efficient, and environmentally responsible office environment.

What We’re Looking For

• A passion for people
• Exceptional organisational skills
• Confidence to work independently once trained
• Good communication and customer service skills
• Willingness to learn and develop new skills
• Proactive problem solving
• Tech‑Savvy mindset

Why Work for HSL?

• Full training and clear career development pathways
• Opportunities to gain industry‑recognised qualifications
• 25 days annual leave + bank holidays
• Company pension scheme & sick pay scheme
• Free eye test every 2 years
• Access to Kinhub (wellbeing & financial support)
• Discounts with hundreds of retailers via Reward Gateway

About Us

HSL Compliance is a leading risk and compliance specialist, helping businesses meet health, safety, and environmental regulations. We offer expert services in water safety, hazardous materials, fire safety, and more, ensuring compliance and protecting people.

As an Account Coordinator at HSL, you will be integral to our operations, supporting service delivery while ensuring customer satisfaction and internal efficiency. We’re a people-focused company that offers career development opportunities and fosters a dynamic, supportive work environment.

In this role, you’ll collaborate with both colleagues and customers to ensure processes align with their needs. As part of the Operations team, you’ll help foster a workplace culture of teamwork, growth, and support—contributing to a positive and efficient working environment for all.