Admin Team Lead — Data-Driven, People-First Leader

HSL Compliance; Bury St Edmunds; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Company pension & sick pay

Free eye test every 2 years

Kinhub wellbeing & financial support

Retailer discounts via Reward Gateway

Job summary

HSL Compliance, a leading risk and compliance specialist, is seeking an Account Coordinator to lead a dedicated admin team from its Bury Saint Edmunds office. You will set clear performance goals, maintain WIP data accuracy, manage software migrations, and deliver high-level reporting for executives and Account Managers.

This role blends day-to-day team management with process optimisation and active customer support, with opportunities for career development and industry-recognised

Qualifications

• Experience leading a customer support or admin team.
• Strong IT and data handling skills for WIP reports.
• Excellent written and verbal communication with high data accuracy.
• Ability to stay calm, structured and effective under pressure.
• Willingness to engage in training and career development.

Responsibilities

• Direct daily admin workloads, mentor staff, and foster a high-performing team environment.
• Track weekly WIP data to generate performance reports for leadership and Account Managers.
• Oversee contract registers and sales/operations planning for clear account visibility.
• Support and lead internal software transitions (including Collabit).
• Collate data, reports, and documentation to prepare Account Managers for monthly progress meetings.
• Resolve customer and field technician queries and raise new work orders as needed.

Skills

Customer support management

Administration team leadership

Data handling & WIP reporting

CRM/ERP systems proficiency

Tools

CRM/ERP systems

Job description

HSL Compliance, a leading risk and compliance specialist, is seeking an Account Coordinator to lead a dedicated admin team from its Bury Saint Edmunds office. You will set clear performance goals, maintain WIP data accuracy, manage software migrations, and deliver high-level reporting for executives and Account Managers.

This role blends day-to-day team management with process optimisation and active customer support, with opportunities for career development and industry-recognised