Assistant Credit Controller

HSL Compliance; Ross-on-Wye; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

22+ days leave

Company pension

Free eye test

Wellbeing support

Job summary

HSL Compliance is seeking an Assistant Credit Controller to support the Senior Credit Controller in delivering efficient credit control and cash collection across the group.

You will bank daily payments, set up new customer accounts, perform credit checks, chase overdue balances by phone and email, and assist with complex reconciliations while maintaining a professional and proactive approach to protect cash flow.

Qualifications

• Proven credit control or sales ledger experience with strong customer service background.
• GCSEs in English and Mathematics.

Responsibilities

• Bank daily incoming payments.
• Set up new customer accounts and perform credit checks.
• Chase overdue payments via phone/email to protect cash flow.
• Process Direct Debits and reconcile credit notes spreadsheets.
• Issue statements and reminders to clients.

Skills

Credit control

Customer service

Excel

Cash collection

Education

GCSE English & Maths

Tools

Finance system

Job description

Location: Ross on Wye

Working closely with and supporting our Senior Credit Controller, the Assistant Credit Controller will provide high-quality operational and administrative support. Your primary focus will be to deliver efficient and effective credit control and cash collection services across various group business units.

This role balances structured financial admin - such as precise payment processing and credit profiling - with proactive communication, reaching out to clients to resolve outstanding balances and investigate non-payment queries smoothly and professionally.

What You’ll Be Doing

• Bank all daily incoming client payments onto the central finance system accurately.
• Lead the administrative setup of new customer accounts on the finance system and perform essential credit checks.
• Chase customers for overdue payments via telephone and email, maintaining a professional yet firm approach to protect cash flow.
• Process incoming checks, set up client Direct Debit payments, and update dedicated credit note spreadsheets.
• Issue regular email statements, payment reminders, and copy invoices to client finance teams.
• Actively tackle, investigate, and resolve client financial queries preventing payment, liaising with internal operational colleagues to gather supporting data.
• Answer incoming team phone calls and emails, addressing general inquiries and assisting the Senior Credit Controller with complex account reconciliations or disputes.

What We’re Looking For

• Proven credit control or sales ledger experience, ideally paired with a strong customer service background.
• GCSEs (or equivalent) in English and Mathematics.
• A natural affinity for numbers, with a highly organised approach to financial reconciliation and a keen eye for detail.
• Excellent written and verbal communication abilities, ensuring a polite, professional, and effective telephone manner when discussing outstanding debts.
• Solid working knowledge of PC systems and standard business software, specifically Microsoft Office with practical experience using Excel.
• The ability to prioritise tasks independently, manage multiple ongoing queries simultaneously, and meet tight monthly deadlines under pressure.

Why Work for HSL?

• Full training and clear career development pathways
• 22+ days annual leave + bank holidays
• Company pension scheme & sick pay scheme
• Free eye test every 2 years
• Access to Kinhub (wellbeing & financial support)
• Discounts with hundreds of retailers via Reward Gateway

About Us

HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions.

Our success is built on the dedication of our people, and we’re proud to offer a supportive workplace where employees can grow, develop and make a real impact.