Account Co-Ordinator

TieTalent; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an experienced Account Co-ordinator to enhance customer service and manage key accounts. This role involves taking ownership of customer issues, ensuring smooth order processing, and improving the overall customer experience. You will work in a dynamic environment where your skills in customer service and communication will be pivotal. With a focus on professional development and a supportive team, this position offers the chance to contribute significantly to customer satisfaction and business growth. If you're goal-oriented and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

25 days holiday plus bank holidays

Discount at over 100 retailers

Continuous Professional Development Opportunities

Stakeholder Pension

Subsidised Canteen

Free On-Site Parking

Qualifications

• Experience in providing excellent customer service support.
• Proven experience of MS Office Suite including Excel and PowerPoint.

Responsibilities

• Manage all aspects of customer accounts.
• Improve customer service experience and facilitate growth.
• Work closely with other departments for smooth order processing.

Skills

Customer Service

MS Office Suite

Communication Skills

Troubleshooting

Multi-tasking

Time Management

Goal-oriented

Education

Good standard of English and Maths

Tools

SAP

PowerPoint

Job description

About

Location: Plymouth

Hours: 37.5

Job Type: Full time

Contract Type: Permanent

HQW Aerospace is recognised as a world leader in the design and manufacture of super precision bearings. Our bearings are produced using advanced technology to the highest standards available. That's why our bearings are used in virtually every sector of industry where there is a need to meet critical tolerances, high speeds, and reliable performance under the most demanding operating conditions.

We are now looking to recruit an experienced Account Co-ordinator to:

• Be responsible for all new and repeat business orders for your assigned customer accounts.
• Take ownership of customers' issues and follow problems through to resolution.

The Candidate:

Responsibilities

• Experience in providing excellent customer service support.
• Experience in a manufacturing industry desirable but not essential.
• Proven experience of MS Office Suite including Excel and PowerPoint is essential.
• Excellent written & verbal communication skills to effectively manage clients both in the UK and internationally.
• Good standard of English and Maths.
• SAP experience is an advantage but not essential.
• Troubleshooting, multi-tasking, and time management skills.
• Goal-oriented approach.

Main Responsibilities and Accountabilities:

• Manage all aspects of customer accounts.
• Improve customer service experience, create engaged customers, and facilitate growth.
• Update customers on their order progress.
• Take ownership of customer issues and follow through to resolution.
• Work closely with other departments to ensure smooth order processing through to final shipment.
• Process orders and transactions.
• Provide proactive customer outreach.
• Perform administrative tasks as requested.

Benefits:

• Competitive salary
• 25 days holiday plus bank holidays
• Discount at over 100 retailers via our Rewards Platform
• Continuous Professional Development Opportunities
• Stakeholder Pension
• Subsidised Canteen
• Free On-Site Parking

Nice-to-have skills:

• PowerPoint
• SAP
• Plymouth, England

Work experience:

• (Key) Account Manager / Executive

Languages:

• English