Account Administrator

Trafford Park; Stretford; On-site; GBP 14,000 - 21,000; Part time

Job summary

Trafford Park is seeking a part-time Customer, Sales & Accounts Administrator to join the team in Trafford Park. The role is a 70/30 split between Customer Service & Sales Administration and basic Accounts & Finance Administration.

You will handle customer enquiries, process orders, support the sales team, and assist with invoices and delivery notes using Xero. Hours are Mon, Tue and Fri, approximately 5 hours per day, with flexibility to increase.

Qualifications

• Experience with Xero and basic accounts administration.
• Customer-focused, organised and detail-oriented.
• Excellent communication skills and ability to work in a small team.

Responsibilities

• Deal with customer enquiries by phone, email and in person.
• Provide a friendly, professional and helpful service.
• Handle customer queries and complaints.
• Process orders from enquiry through to delivery.
• Prepare quotations, invoices and delivery notes.
• Maintain accurate customer records and CRM information.
• Support the sales team with administration.
• Assist with customer communications, promotions and campaigns.

Skills

Customer focus

Organised

Communication skills

Attention to detail

Team player

Proactive learner

Tools

Xero

Job description

Customer, Sales & Accounts Administrator Trafford Park, M17 | £12.71 per hour | Part-time | Temporary to Permanent

We're looking for a Customer, Sales & Accounts Administrator to join our team in Trafford Park. This is a varied part-time role with a 70/30 split: 70% Customer Service & Sales Administration 30% Basic Accounts & Finance Administration You'll be responsible for supporting customers, processing orders, assisting the sales team and helping with day-to-day accounts administration.

Key Responsibilities

• Deal with customer enquiries by phone, email and in person
  Provide a friendly, professional and helpful service
  Handle customer queries and complaints
  Resolve issues where possible and escape when required
  Process customer orders from enquiry through to delivery
  Prepare quotations, invoices and delivery notes
  Liaise with warehouse and purchasing teams
  Keep customers updated on order and delivery progress
• Maintain accurate customer records and CRM information
• Support the sales team with administration
  Help manage and follow up sales leads
  Assist with customer communications, promotions and campaigns
  Record customer feedback and help identify ways to improve service
• Accounts & Finance - 30%
  Monitor and manage the company accounts inbox
  Respond to or direct accounts queries
  Upload supplier invoices and financial documents into Xero
  Carry out basic accounts administration in Xero
  Check invoice information for accuracy
  Match or allocate transactions where appropriate
  Deal with customer and supplier account queries
  Assist with invoice and payment queries
  Follow up outstanding issues
  Liaise with customers, suppliers and internal teams
  Support the wider accounts function with general administration

About You

• We’re looking for someone who is:
  Customer-focused and friendly
  Organised and able to manage multiple tasks
  Confident communicating by phone and email
  Accurate with excellent attention to detail
  Comfortable dealing with customer queries and resolving problems
  A good team player who is also able to work independently
  Proactive and willing to learn

Hours & Contract

• Monday, Tuesday and Friday Approximately 5 hours per day
• Flexibility to increase to 6 hours per day for the right candidate
• We’re flexible on the exact start and finish times
• Temporary position initially, with the opportunity to become permanent

If you're organised, customer-focused and have some experience with Xero and basic accounts administration, we'd love to hear from you.