Housekeeping Manager

Royal Lancaster London; Greater London; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Pension scheme with company contribute

50% discount in restaurants and spas

Team member and Friends & Family rates

Private medical insurance

Season ticket loan

Employee Assistance Programme

Bike to work scheme

Free meals on duty

Development plans and sponsorships

Recommend a Friend incentive

Taskforces involvement

Employee recognition schemes

Job summary

Royal Lancaster London is seeking an Accommodation Operations Manager to lead the Accommodation Services team and ensure five‑star service for guests. The role requires on‑site leadership, exception attention to staffing levels, and mastery of Opera Cloud and Unifocus systems to drive efficient operations.

You will join a renowned, award‑winning hotel in London, contributing to a positive, energetic work environment and development opportunities within a global hospitality group.

Qualifications

• Proficient working knowledge of Opera Cloud, Unifocus and other supporting systems.
• Understanding the financial implications of controlling staff levels and cost control.
• Experience in accommodation/hospitality operations is advantageous.

Responsibilities

• Allocate and assign tasks to staff on duty using Unifocus for all team members on duty.
• Maintain proficient knowledge of Opera Cloud and Unifocus.
• Monitor staffing levels to ensure adequate coverage for operational needs, especially on weekends.
• Support efficient department operations and follow proper absence reporting procedures.

Skills

Opera Cloud

Unifocus

Staff scheduling

Tools

Opera Cloud

Unifocus

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Accommodation operation Manager at the Royal Lancaster London. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Accommodation operation Managerare:

Annual earnings up to £37,000 (£34, base salary + non-contractual tronc)

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Complimentary laundry
• Free meals on duty
• Access to development plans, apprenticeships and world-class management development programmes including educational sponsorship
• Recommend a Friend incentive
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Accommodation operation Manager , to join our Accommodation Services Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.

As a passionate Accommodation operation Manager your main duties and expectations for the role will include:

• Ensure that job tasks are correctly allocated and assigned to staff on duty in Unifocus for all the team members on duty.
• To have a proficient working knowledge of Opera Cloud, Unifocus, and other supporting systems.
• Understanding the financial implications of controlling staff levels and cost control.
• Ensure the correct number of team members are present daily to cover operational needs
• Ensure the department is efficiently run at all times, and especially on the weekend. Report absences according to the correct procedure.

We are …

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Accommodation operation Manager role is for you, come and pour some happiness into yours by joining our award-winning family today!

All applicants must be legally eligible to work in the UK