Accommodation Site Officer

West Northamptonshire Council; Northampton; On-site; GBP 28,000 - 34,000; Full time

Job summary

West Northamptonshire Council is seeking a Temporary Accommodation Site Officer to manage relocatable accommodation sites across the area. You will ensure a safe, clean and well-maintained environment and support residents facing housing difficulties.

You will inspect sites, coordinate repairs, liaise with contractors and agencies, and maintain accurate records while providing practical help and a responsive service to residents.

Qualifications

• Experience managing temporary accommodation, supported housing, or rented housing.
• Excellent communication skills for a wide range of stakeholders.
• Ability to use initiative and problem-solve in a housing context.

Responsibilities

• Manage day-to-day operation of relocatable temporary accommodation sites.
• Conduct site inspections and monitor health and safety compliance.
• Coordinate repairs and liaise with contractors and agencies.
• Support residents, respond to enquiries, and promote community standards.
• Handle move-ins/move-outs and maintain accurate records.

Skills

Temporary accommodation management

Communication skills

Negotiation

Job description

Are you passionate about supporting vulnerable residents and ensuring they have access to safe, secure, and well-managed accommodation?
We are looking for a proactive and organised Temporary Accommodation Site Officer to manage and support the day-to-day operation of our relocatable temporary accommodation sites across West Northamptonshire.
In this important role, you will help ensure residents are housed in a safe, clean, secure, and well-maintained environment, promoting wellbeing while ensuring compliance with all relevant statutory and regulatory requirements. You will work closely with residents, colleagues, contractors, and partner organisations to maintain high standards across our accommodation sites and support positive outcomes for those experiencing housing difficulties., As a Temporary Accommodation Site Officer, you will be responsible for the day-to-day management of relocatable temporary accommodation sites, ensuring residents are housed in a safe, clean, secure and well-maintained environment.
You will carry out site inspections, monitor health and safety compliance, coordinate repairs and maintenance, liaise with contractors, and maintain accurate records. Working closely with residents, you will provide practical support, respond to enquiries and concerns, promote positive community standards, and help residents successfully sustain their accommodation.
You will also manage resident move-ins and move-outs, complete inductions and property inspections, and ensure accommodation is prepared efficiently for new occupancies, helping to maximise availability and deliver a high-quality service for those in temporary accommodation.
You don't need experience across all aspects of the job as that will form part of your development journey, but you will need experience of managing temporary accommodation, supported housing or rented housing and knowledge of private rented sector legislation, policy and practice, as this is central to the role.
We would be particularly interested in hearing from you if you have training or experience in the application of the Decent Homes Standard or the Housing Health and Safety Rating System.
You will have previous experience of using your excellent communication skills to negotiate and communicate with a wide range of people, including customers, colleagues, landlords, letting agents and other partnership agencies.
You will be able to smoothly manage the private rented sector processes whilst being able use your own initiative to 'think outside of the box'.
At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.