Accommodation Night Worker

Rochdale Borough Council; Rochdale; On-site; GBP 21,000 - 25,000; Full time

Job summary

Rochdale Borough Council is recruiting for an Accommodation Night Worker to support residents in homeless accommodation. The role covers night shifts at Great Howarth Hostel / Leopold Court, with a 37-hour week on a rota basis including late-evening to early-morning hours.

You will help residents access safe accommodation and relevant services, recording information accurately and safeguarding residents as part of a small, dedicated team.

Qualifications

• Be approachable with residents and colleagues.
• Understand barriers faced by homeless people.
• Commitment to safeguarding and equality.

Responsibilities

• Be approachable and have strong communication skills.
• Carry out health & safety checks and report repairs.
• Provide information and guidance on housing processes and benefits.
• Check and update IT systems with accurate notes and follow procedures.
• Respond to emergencies promptly.
• Promote safeguarding and challenge inappropriate behaviour.
• Ability to work independently and as part of a team.
• Commitment to equality, diversity, and safeguarding vulnerable people.

Skills

Communication skills

Empathy

Teamwork

Safeguarding

Job description

Accommodation Worker – Nights

Location: Homeless Single Accommodation - Great Howarth Hostel / Leopold Court

Hours: 37 per week over 4 weeks. Sample rota – 10pm – 8.30am

Are you passionate about supporting vulnerable people and making a real difference in your community? Rochdale Borough Council’s Strategic Housing service has been through a period of change resulting in vacancies for Accommodation Night Workers. You will play a key role in delivering high-quality homelessness services, helping individuals access safe accommodation and the services they need to move on successfully.

Your role will include ensuring the environment is safe and welcoming, providing information and guidance to residents and colleagues, recording information accurately on various systems and in writing. You will also play a key part in ensuring residents are safeguarded appropriately by sharing information with the wider team.

About You

We are looking for people who are passionate about providing quality services to homeless people and are proactive in sharing information with colleagues.

Success Criteria

• Be approachable and have strong communication skills
• An awareness of the barriers faced by homeless people
• Carry out health & safety checks and report repairs
• Provide information and guidance on housing processes and benefits
• Check and update IT systems with accurate notes and follow guidance/procedures
• Be able to respond to emergencies promptly
• Promote safeguarding and challenge inappropriate behaviour
• Ability to work independently and as part of a team
• Commitment to equality, diversity, and safeguarding vulnerable people

About Us

At Rochdale Council, our overarching Strategic Housing Service is committed to preventing homelessness, improving housing outcomes, and supporting our residents to lead secure, independent lives. We take a person-centred, strengths-based approach to service delivery, working collaboratively across teams, partners, and communities to tackle housing challenges with compassion and professionalism.

Guided by our values Proud, Passionate, and Pioneering we aim to build trust, respond to changing needs, and continuously improve. Our team works across a range of housing functions, driving innovation to create lasting, positive change for individuals, families, and communities across the borough.

Contact Sarah Hulston [e-mail] or 01706 924880 for more information.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff to share this commitment.

Appointment to this post is subject to an enhanced DBS check under the adult workforce.

In accordance with Section 7 of the Immigration Act 2016 this post requires the ability to converse at ease with the members of the public and provide advice in accurate spoken English

We are unable to offer sponsorship for this role.