ACCOMMODATION MANAGER

Merlin-Entertainments; Windsor; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

40% LEGO discounts

Merlin Magic Pass: 20 tickets

25% Merlin shop/restaurant discount

Staff parking

Ongoing training & development

Job summary

Merlin Entertainments is seeking an Accommodation Manager at LEGOLAND Windsor Resort to oversee daily operations across the accommodation function. You will lead Front of House areas, coach a large team, and ensure outstanding guest experiences in a dynamic resort environment.

You will monitor guest satisfaction, drive continuous improvement, and act as Hotel Duty Manager on a rotational basis while maintaining health and safety standards across the operation.

Qualifications

• Proven experience in accommodation, hotel, or resort operations, including housekeeping and/or front office.
• Strong leadership capability with a track record of developing and motivating high-performing teams.
• Guest-focused mindset with a passion for delivering exceptional experiences.
• Excellent communication skills, both verbal and written, with the ability to engage stakeholders at all levels.
• Strong operational and organisational skills, with attention to detail and a commitment to high standards.
• Ability to analyse data and performance metrics to drive improvements and informed decision-making.
• Experience managing compliance, health & safety procedures, and risk assessments.
• Adaptable and flexible approach to working hours and operational demands.
• Continuous improvement mindset with the ability to identify opportunities and implement change
• Positive, collaborative attitude aligned with values such as teamwork, accountability, and innovation

Responsibilities

• Oversee day-to-day operations across the accommodation function for a seamless guest stay.
• Lead Front of House including Reception, Concierge and Leisure, collaborating with resort teams.
• Coach, develop and inspire team members to deliver high performance.
• Monitor guest satisfaction metrics and respond to feedback to exceed expectations.
• Occasionally act as Hotel Duty Manager and be the first point of contact for guests and staff.
• Ensure health, safety and security standards are followed and risks are managed.

Skills

Accommodation operations

Team leadership

Guest experience focus

Communication skills

Data monitoring

Job description

What you'll bring to the team

Accommodation Manager

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full time fully flexible, across a 7-day rota (any 5 days out of 7) including weekends and bank holidays. A mixture of early shifts (7am start), mid shifts and late shifts (10pm finish) on a rotational basis

Contract Type: Permanent, salaried

Here at the LEGOLAND® Windsor Resort our 2026 season is in full swing, and we are recruiting for an Accommodation Manager to join our awesome Hotels and Accommodation Team!

As Accommodation Manager, you will take ownership of the day-to-day operations across the accommodation function, ensuring every guest enjoys a seamless, high-quality stay. You will lead operational excellence by maintaining outstanding standards across our Front of House function including all areas of Reception, Concierge and Leisure, while working collaboratively with wider resort teams to quickly resolve challenges and continuously improve performance.

You will play a key role in fostering a high-performing, engaged team by coaching, developing, and inspiring individuals to deliver their best. Through regular feedback, performance management, and recognition, you will create a positive and inclusive working environment that champions growth and accountability.

A strong focus on guest experience will underpin everything you do. You will monitor satisfaction metrics, respond proactively to feedback, and ensure any issues are resolved effectively, always striving to exceed expectations and enhance the overall resort experience. The Accommodation Manager will undertake the position of Hotel Duty Manager on a rotational basis, acting as the first point of contact for both our guests and our team members.

In addition, you will ensure full compliance with health, safety, and security standards, taking a proactive approach to risk management and incident response. You will also contribute to operational reviews, support business objectives, and help drive continuous improvement across accommodation services.

If you have previous experience working in a dynamic operational hotel role, or you have worked at one of our brilliant theme parks or gateway attractions as a people manager of a large, diverse team, why not apply today!?

Qualifications & Experience

• Proven experience in accommodation, hotel, or resort operations, including housekeeping and/or front office
• Strong leadership capability with a track record of developing and motivating high-performing teams
• Guest-focused mindset with a passion for delivering exceptional experiences
• Excellent communication skills, both verbal and written, with the ability to engage stakeholders at all levels
• Strong operational and organisational skills, with attention to detail and a commitment to high standards
• Ability to analyse data and performance metrics to drive improvements and informed decision-making
• Experience managing compliance, health & safety procedures, and risk assessments
• Adaptable and flexible approach to working hours and operational demands
• Continuous improvement mindset with the ability to identify opportunities and implement change
• Positive, collaborative attitude aligned with values such as teamwork, accountability, and innovation

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• ‘Enjoy the Ride’ Merlin Annual Pass for you and five loved ones! (equivalent to Merlin Gold Pass)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for an Accommodation Manager to join our AWESOME Hotels and Accommodation team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £32,900.00/Yr.