Accommodation Manager (Fixed Term)

Merlin; Stoke-on-Trent; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

Merlin Magic Pass

Company bonus

Private pension scheme40% discount

25% discount on-site shops/restaurants

33 days holiday including bank

Job summary

Merlin is seeking an experienced Accommodation Manager to lead day-to-day operations at Alton Towers Resort, ensuring exceptional guest experiences and high standards across Enchanted Village & Stargazing Pods. You will report to the Senior Accommodation Operations Manager and drive improvements while maintaining compliance with health, safety and brand requirements.

The role involves a varied operational focus including housekeeping, front office, property management systems, revenue protection

Qualifications

• Experience leading accommodation/hospitality teams.
• Strong leadership with coaching and development ability.
• Experience managing housekeeping/front office/accommodation operations.
• Excellent communication and stakeholder management skills.
• Data-driven mindset with ability to use performance metrics.

Responsibilities

• Oversee Enchanted Village & Stargazing Pods operations and daily accommodation activities.
• Lead day-to-day operations ensuring high standards and guest satisfaction.
• Collaborate with resort teams to resolve issues and drive process improvements.
• Utilise systems and administration tools to manage operations and night shifts as required.

Skills

Leadership

Guest service

Operations management

Communication

Data analysis

Health & safety

People development

Problem solving

Stakeholder management

Job description

What you'll bring to the team

Accommodation Manager (Fixed-Term)

Location: Alton Towers Resort

Hours: 40 hours per week

Contract Type: 9 month fixed term, starting on 16th September 2026.

We are seeking an experienced and passionate Accommodation Manager to lead the day-to-day operations of our accommodation team, ensuring exceptional guest experiences and high operational standards at all times.

Reporting to the Senior Accommodation Operations Manager, you will be responsible for overseeing the Enchanted Village & Stargazing Pods operations while maintaining quality standards, driving team performance, and ensuring compliance with health, safety, and brand requirements. You will work collaboratively with resort teams to resolve operational challenges, improve processes, and deliver memorable guest experiences.

This role offers a varied operational focus, which may include housekeeping, public area presentation, property management systems, revenue protection, compliance, auditing, and night management responsibilities. You will also play a key role in developing and motivating a high-performing team while driving continuous improvement across the operation.

Qualifications & Experience

• Previous management experience within accommodation, hospitality, hotel, resort, or guest services environments.
• Strong leadership skills with a proven ability to coach, develop, and inspire teams.
• Experience managing housekeeping, front office, or accommodation operations.
• Excellent communication and stakeholder management skills.
• A guest-focused mindset with a commitment to delivering exceptional customer service.
• Strong analytical and problem-solving abilities, with confidence using data and performance metrics to drive improvements.
• Knowledge of health, safety, and compliance requirements within an operational environment.
• Experience handling guest feedback and resolving complaints effectively.
• A proactive and adaptable approach, with the flexibility to work evenings, weekends, and occasional night shifts as required.
• Confidence using operational systems and administration tools within a hospitality environment.

Benefits

• A competitive annual salary
• 33 days holiday (including bank holidays)
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

Pay Range

Compensation between GBP £32,000.00/Yr.-GBP £32,000.00/Yr.