Permanent Housekeeping Front Line Lead

Merlin Entertainments; Windsor; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

40% discount off LEGO sets and LEGO®-©

Merlin Magic Pass: 20 free tickets for

25% discount in Merlin retail shops

Staff discount codes for Merlin Annual

Pro rata holiday allowance based on 28

Private pension scheme

Life assurance scheme

Employee assistance programme

Access to Perks at Work

Free staff parking

Ongoing training & development

Job summary

LEGOLAND Windsor Resort in Windsor is seeking a Permanent Housekeeping Front Line Lead to lead a team of housekeepers and cleaners, ensuring rooms and public areas are spotless and guest-ready. The role is full-time, on-site with hourly pay and varied shifts.

You will lead by example, managing stock, health and safety, and training the team to meet high cleanliness KPI targets, delivering excellent guest interactions and a welcoming environment for overnight guests.

Qualifications

• Previous experience working in a supervisory position in a hotel setting is essential
• Proven experience working in a housekeeping or cleaning role, ideally within a hotel or alterative overnight accommodation function
• Confident and comfortable to use cleaning equipment and chemicals, ideally with experience of reviewing COSHH and Risk Assessments
• Experience leading a team is advantageous
• This is a physical, hands‑on role so you will be comfortable to be on your feet undertaking physical work for long periods of time

Responsibilities

• Lead a team of housekeepers, linen porters, and public area cleaners to maintain high cleanliness standards
• Drive the team to deliver excellent guest interactions and welcoming rooms and public areas
• Be a knowledge holder of health and safety policies and monitor stock levels
• Ensure thorough and timely room inspections and staff training/assessment
• Support the People Team on employee relations concerns

Skills

Supervisory experience

Housekeeping

COSHH

Risk Assessments

Team leadership

Tools

Cleaning equipment

Job description

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full time fully flexible, any 5 days out of 7

Contract Type: Permanent, hourly paid, £13.70ph

Here at the LEGOLAND® Windsor Resort our 2026 season is in full swing, and we are recruiting for a Permanent Housekeeping Front Line Lead to join our AWESOME Hotel Housekeeping Team!

Joining the team as a Housekeeping Front Line Team means you will lead a team of housekeepers, linen porters, and public area cleaners, all of whom work together to maintain the high standards of cleanliness that our guests expect and deserve on their overnight stay.

You’ll lead by example, driving your team to deliver excellent guest interactions and, of course, beautifully clean and welcoming rooms and public areas. You’ll be a knowledge holder of the health and safety policies across your areas, monitor your stock levels (replenishing when needed) and motivate your team to exceed cleanliness KPI targets.

The Housekeeping Front Line Lead is a key role in our Hotel operation, and you will drive your team to excellence by ensuring room inspections are thorough and timely, employee relations concerns are dealt with professionally in partnership with the People Team, stock levels are maintained appropriately, and your team are fully trained and assessed to deliver the high level of service that our overnight guests expect.

Of course that’s just for starters! This role is varied and will give the right candidate an opportunity to develop their people management skills and, in turn, have a positive impact on our guest KPIs.

Qualifications & Experience

• Previous experience working in a supervisory position in a hotel setting is essential
• Proven experience working in a housekeeping or cleaning role, ideally within a hotel or alterative overnight accommodation function
• Confident and comfortable to use cleaning equipment and chemicals, ideally with experience of reviewing COSHH and Risk Assessments
• Experience leading a team is advantageous
• This is a physical, hands‑on role so you will be comfortable to be on your feet undertaking physical work for long periods of time

Benefits

• Pay of £13.70 per hour
• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About The LEGOLAND® Windsor Resort

We are looking for a Housekeeping Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

Competitive