Front of House Assistant

Merlin; Windsor; On-site; GBP 11,000 - 14,000; Full time

Benefits offered by this job

40% discount off LEGO sets and LEGO in

Job summary

LEGOLAND Windsor Resort is seeking a Front of House Assistant in Windsor to deliver an exceptional guest experience. You will welcome guests, support arrivals and departures, provide information, and handle enquiries and complaints in person and by phone while working in a fast-paced environment.

The role is seasonal until Winter 2026 with fully flexible hours across 7 days. Pay is GBP 8.50 per hour, with strong focus on customer service and hospitality skills.

Qualifications

• Previous hotel or hospitality experience desired but not required.
• Excellent customer service and communication skills.
• Ability to self-motivate, work independently and as part of a team.
• Hands-on proactive approach.

Responsibilities

• Welcome guests and support smooth arrivals and departures.
• Provide information during guests' stay and handle enquiries.
• Handle complaints in person and by telephone in a friendly manner.

Skills

Excellent customer service

Communication skills

Teamwork

Proactive approach

Education

Hospitality experience (desirable)

Job description

What you'll bring to the team

Front of House Assistant

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full time fully flexible availability across 7 days, shifts are any 5 days out of 7, with hours ranging between 6.45am – 10.00pm - weekend availability is required for this role.

Contract Type: Seasonal, until Winter 2026

Here at the LEGOLAND Windsor Resort, we are looking for a friendly, professional, and customer-focused Front of House Assistant to deliver an exceptional guest experience. You will welcome guests, support smooth arrivals and departures, provide information throughout their stay, and handle enquiries and complaints both in person and by telephone. The ideal candidate will have excellent customer service, communication, and hospitality skills, with the ability to work in a fast-paced environment. This role includes some outdoor work and requires standing for extended periods. Experience in hospitality, hotel reception, guest services, customer-facing roles, or front desk operations is desirable.

Qualifications & Experience

• Previous Hotel or Hospitality experience desired but not required
• Excellent customer service and communication skills
• Ability to self motivate, work independently and as part of team
• Have a hands on a proactive approach

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for Front of House Assistants (Nights) to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £8.50/Hr.