Accommodation Coordinator

New Progress Housing Association Ltd; Lincoln; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension scheme with matched 7.5%

Mileage allowance for business use of

Out-of-hours rota allowance

Hybrid/agile working options

Job summary

Progress Housing Group is seeking an Accommodation Coordinator to support the Accommodation Manager in Lincolnshire. You will oversee applications, tenancy records and coordination of day-to-day housing activities, ensuring accurate records and a high level of customer service.

You will be part of Progress Living, handling deposits, arrears monitoring and coordinating repairs, while contributing to audits and meeting administration.

Qualifications

• Full UK driving licence and access to a car for business use.
• GCSE English and Maths at minimum.
• Proficient with MS Office and maintaining accurate records.
• Experience in an office environment with administrative duties.
• Customer-focused approach with strong communication.

Responsibilities

• Support Accommodation Manager with day-to-day management of Progress Living accommodation across Lincolnshire.
• Manage applications, room allocations, tenancy agreements, electronic keys, welcome packs and tenancy records.
• Handle routine enquiries and coordinate with colleagues to resolve queries.
• Assist with deposit administration, monitor arrears, and support finance processes including orders and invoices.
• Coordinate repairs and notify external agencies of tenancy changes.
• Carry out audit quality checks on new tenancies and minutes of residents’ meetings.
• Provide office cover across sites and participate in the on-call rota (one week in nine).
• Travel to other hubs as needed to support colleagues and customers.

Skills

Full driving licence (UK)

Microsoft Office

Customer service

Organisational skills

Communication skills

Teamwork

Office administration

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

• Contract Type: Permanent
• Working Hours: 36.25 hours per week - Monday to Friday- including participation in the out-of-hours call-out rota currently 1 week in 9.
• Service area: Progress Living
• Location: Lincoln

• Contract Type: Permanent
• Working Hours: 36.25 hours per week - Monday to Friday- including participation in the out-of-hours call-out rota currently 1 week in 9.
• Service area: Progress Living
• Location: Lincoln

At Progress Housing Group, your work supports communities and changes lives.

We make sure every day is an opportunity to make a meaningful difference - where you work with purpose, your growth is supported, and you are proud to belong.

From inclusive recruitment practices to tailored support at work, we create an environment where everyone can succeed.

The role

• As Accommodation Coordinator, you will support the Accommodation Manager with the day-to-day management of Progress Living accommodation across Lincolnshire, helping customers through every stage of their journey from application to departure.
• We are looking for a Coordinator to manage accommodation applications, room allocations, tenancy agreements, electronic keys, welcome packs and tenancy records, while making sure application and termination procedures are followed accurately.
• You will provide a professional, customer-focused service, dealing with routine enquiries and working with colleagues across Progress Housing Group and United Lincolnshire Teaching Hospitals Trust to resolve queries and keep occupants informed.
• Within the role you will maintain accurate paper and electronic records, support deposit administration, proactively monitor current and former occupant arrears and other debts, and assist with finance processes including orders, invoices, recharges, salary deductions and year-end procedures.
• You will help coordinate repairs, notify external agencies of tenancy changes, carry out audit quality checks on new tenancies, minute quarterly residents’ meetings and provide office cover across sites when required.
• This is an opportunity to use your organisation and customer service skills in a purpose-led role, build your knowledge across housing and accommodation services, and contribute as part of a supportive Progress Living team.
• You will take part in the supportive on-call rota for one week in every nine, helping customers and colleagues when it matters and playing an important part in delivering a dependable service.
• From time to time, you may visit other hubs across the local area, giving you the opportunity to build relationships, share knowledge and support colleagues and customers across Progress Living.

Essential

What we’re looking for

• Full driving licence valid in the UK and access to a car for business use.
• Good general education, including a minimum GCSE standard in English and Maths.
• Computer literacy, including Microsoft Office applications.
• Ability to use Microsoft Office applications to prepare letters, spreadsheets and reports.
• Ability to maintain accurate paper and electronic records.
• Excellent organisational skills.
• Ability to deal with customers professionally and with a customer-focused approach by telephone, in writing and face to face.
• Commitment to putting the customer first and delivering a consistently high-quality service.
• Ability to work well under pressure, manage your own workload, use your initiative and work as part of a wider team.
• Proven experience of working in an office environment and dealing with administrative matters.

Desirable

• Knowledge and understanding of issues affecting the housing sector.
• Flexibility and willingness to develop new skills.
• 2 years’ experience of working in a customer-facing role and providing excellent customer service.
• Experience of working within housing management.
• Experience of adapting positively to changing priorities and working collaboratively as part of a supportive team.

Our offer to you

Competitive pay, flexible leave options and benefits that help you thrive - personally and professionally.

Financial

• Competitive salary with occupational sick pay
• Pension scheme with matched contributions of up to 7.5%
• Salary sacrifice Greencar lease scheme
• Mileage allowance for approved business use of your car
• Allowance for participation in the out-of-hours call-out rota

Work-life balance

• 26 days annual leave plus bank holidays (pro rata for fixed-term and part-time colleagues), rising to 31 days after 5 years' service, with the option to purchase additional leave and a paid day off for your birthday.
• Agile working (role dependent) with hybrid and flexible working options
• Family friendly policies with enhanced leave

Wellbeing

• Learning, training and career development opportunities
• Employee Assistance Programme and Medicash

About Progress Housing Group

More than three decades on, our commitment to helping people find the right place to live remains at the heart of what we do.

People trust us to create a place for them to call home and to provide outstanding support services and opportunities to help them to live their best lives.

Whether it is an affordable home, supported housing, technology-enabled care solutions, or services supporting those in crisis, we make a meaningful difference to thousands of people, every day.

We are ambitious and we are looking for people who are motivated, dynamic, and committed to delivering the highest standards for our tenants and customers.

Our sector plays a crucial role in contributing to a fairer, and more equitable society. Working here offers a genuine opportunity to positively influence communities and people’s lives.

Looking forward at Progress

Social purpose, innovation and sustainability are at the heart of our organisation.

We’re investing in our people, technology and services to build a more resilient, sustainable and equitable future for our customers and communities.

Diversity & Inclusion Statement

We welcome applications from everyone and particularly encourage applications from underrepresented groups.

Inclusion matters here, and we’re committed to creating a workplace where everyone can belong and thrive.

AI Statement

We support the ethical and transparent use of AI to drive innovation and efficiency.

However, authenticity is important to us, and we will prioritise applications that clearly reflect your experience, voice and originality

Next steps

Closing date: 23:59pm Sunday 25th October 2026

Shortlisting date: Monday 26th October 2026

Interview date: 3rd and 4th of November 2026

Interview type: In person at our Lincoln office.