Accommodation Assistant

Stirling Council; Stirling; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Public holidays

Hybrid work

LGPS

Sick pay

Carers Leave

Paternity Leave

Health & Wellbeing

Learning & Development

Cycle to Work

Lift share

Car Lease

Tech Benefit

Job summary

Stirling Council is seeking a Homeless Accommodation Assistant to support tenants in temporary accommodation in Stirling. You will help with rent management, benefits access, and tenancy responsibilities while maintaining regular contact with tenants and coordinating with estate staff.

The role requires PVG clearance and offers hybrid working where possible, along with generous leave and a Local Government Pension Scheme. 35 hours per week fixed contracted.

Qualifications

• PVG membership for Children and Adults is required.

Responsibilities

• Assisting with Housing Benefit and Universal Credit applications
• Supporting income collection
• Carrying out property and safety checks, maintaining accurate housing records
• Supporting estate management, neighbour complaint follow-up, crisis funding applications, food bank referrals, and signposting to mental health, addiction and other support services

Job description

Job Description

Closing Date: 11th November 2026

Contract Type: Full Time, Permanent

Salary: £31,662- £33,507

Hours: 35 per week

Location: Springkerse House

Stirling Homelessness Services are looking for a committed, compassionate Homeless Accommodation Assistant to support tenants living in temporary accommodation. The role focuses on helping people manage rent, access benefits, and sustain safe, stable housing.

Key responsibilities include:

• Assisting with Housing Benefit and Universal Credit applications
• Supporting income collection
• Carrying out property and safety checks, and maintaining accurate records on housing systems.
• The post involves regular contact with tenants, accompanying officers on visits, liaising with contractors and utility providers, and providing practical guidance on heating, energy use, and tenancy responsibilities.

You will also support estate management, neighbour complaint follow-up, crisis funding applications, food bank referrals, and signposting to mental health, addiction and other support services. This is a hands‑on role that plays a vital part in helping people maintain temporary accommodation during challenging circumstances.

The successful candidate will be required to be a member of the Protecting Vulnerable Groups Scheme (PVG) for Children and Adults. If your application is progressed after the interview, you will be asked to complete the form and have your details verified.

If you've got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.

The Benefits

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) Pro-rated for part time roles.
• Flexible working including hybrid office/work from home arrangements where the role allows. We have a good balance across our teams, retaining the benefits to work/life balance of working from home part of the week, with the collaborative and social benefits of working from the office 2-3 days per week
• Biennial incremental progression until top of your payscale is reached
• Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
• Up to 6 months full sick pay and 6 months half pay dependent on length of service
• Carers Leave
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development
• Cycle to Work Scheme
• Lift share Scheme
• Car Lease Scheme
• Technology Benefit Scheme