Accommodation Advisor

Nhs Trusts; Wotton-under-Edge; On-site; GBP 15,000 - 18,000; Part time

Job summary

NHS Trusts in Gloucestershire is seeking a part-time Housing Administration Assistant for our specialist Key Worker housing at Gloucestershire Royal Hospital. You will handle property and tenancy administration, be the first point of contact, and support bookings, move-ins and inspections.

The role is 22.5 hours per week, typically 12:00 to 4:30, Monday to Friday, with flexibility. DBS check is required; experience in hospitality, lettings or shared accommodation is desirable.

Qualifications

• Part-time housing/admin role requiring strong administration or customer service experience.
• Ability to raise purchase orders and invoices and reconcile payments.
• Experience with rent calculations and keeping occupancy or bookings records.
• DBS check required for successful candidate.

Responsibilities

• Answer enquiries by phone, email, and in person.
• Meet and greet customers, contractors and visitors at reception.
• Raise purchase orders and invoices and ensure payments.
• Follow arrears process and issue letters for overdue charges.
• Support bookings, move-in/out processes, and key management.
• Carry out site health and safety inspections and property checks.
• Log repairs and liaise with contractors, keep residents updated.
• Update systems to maintain accurate occupancy and contact records.
• Support Accommodation Manager and NHS Trusts to meet housing needs.

Skills

Customer service

Administration

Reception

Invoicing

Rent calculations

Record keeping

Job description

Our specialist Key Worker housing offers self-catering accommodation ranging from shared flats for single residents to apartments and houses for couples or families. We provide flexible stays from one night to a year or more. Based on-site at Gloucestershire Royal Hospital, we predominantly accommodate NHS employees, although our homes are also available to other Key Workers. This is a varied role with no two days the same, covering a wide range of property and tenancy administration. This role is part-time (22.5 hours per week), usually 12:00 pm - 4:30 pm Monday to Friday. We are happy to discuss how the hours are worked over the week. What you'll be doing

• Acting as the first point of contact for customers, answering enquiries by phone, email, and in person.
• Meeting and greeting customers, contractors, and visitors at reception.
• Raising purchase orders and invoices and ensuring they are paid.
• Following our arrears process with customers who have fallen behind with their accommodation charges, issuing letters and reconciling accounts.
• Supporting bookings, move-in and move-out processes, including key management and documentation.
• Carrying out site health and safety inspections and property checks.
• Logging repairs, liaising with contractors, and keeping residents updated.
• Managing post and general administration.
• Updating systems to maintain accurate occupancy, booking, and contact records.
• Supporting the Accommodation Manager and working with NHS Trusts and other partners to meet housing needs.
• A strong customer focus with proven administration or customer service experience.
• Excellent organisational skills, with the ability to manage competing priorities.
• Attention to detail and confidence with figures (rent calculations and invoicing).
• Ability to multitask and work effectively in a busy environment.
• A positive, flexible, and proactive approach.
• Confidence working independently and as part of a team.
• Experience in a similar environment such as hospitality, lettings, or shared accommodation is desirable.
• A DBS check will be required for the successful candidate.