Accommodation Advisor (Part Time)

SNG (Sovereign Network Group); Gloucester; On-site; GBP 12,000 - 16,000; Part time

Job summary

SNG (Sovereign Network Group) is seeking a part-time Accommodation Advisor to join our team in Gloucester. This role focuses on tenancy administration and customer service for Key Workers, based at Gloucestershire Royal Hospital.

You will manage bookings, move-ins/outs, invoicing, and site checks, while coordinating with NHS Trusts and partners to meet housing needs. Flexible hours are discussed at interview.

Qualifications

• Customer-focused with administration or customer service experience.
• Strong organisational skills and ability to prioritise.
• Attention to detail with numeracy for rent and invoicing.
• Ability to multitask in a busy environment.
• Positive, flexible, proactive attitude; works well independently or in a team.
• DBS check required for successful candidate.
• Experience in hospitality, lettings, or shared accommodation is desirable.

Responsibilities

• Acting as the first point of contact for customers, answering enquiries by phone, email, and in person.
• Meeting and greeting customers, contractors, and visitors at reception.
• Raising purchase orders and invoices and ensuring they are paid.
• Following our arrears process with customers who have fallen behind with their accommodation charges, issuing letters and reconciling accounts.
• Supporting bookings, move-in and move-out processes, including key management and documentation.
• Carrying out site health and safety inspections and property checks.
• Logging repairs, liaising with contractors, and keeping residents updated.
• Managing post and general administration.
• Updating systems to maintain accurate occupancy, booking, and contact records.
• Supporting the Accommodation Manager and working with NHS Trusts and other partners to meet housing needs.

Skills

Customer focus

Administration experience

Organisational skills

Attention to detail

Multitasking

Proactive approach

Independent worker

Teamwork

DBS check

Job description

We've got an opportunity for a part time Accommodation Advisor to join our team based in Gloucester. Our specialist Key Worker housing offers self-catering accommodation ranging from shared flats for single residents to apartments and houses for couples or families. We provide flexible stays from one night to a year or more. Based on-site at Gloucestershire Royal Hospital, we predominantly accommodate NHS employees, although our homes are also available to other Key Workers. This is a varied role with no two days the same, covering a wide range of property and tenancy administration. This role is part-time (22.5 hours per week), usually 12:00 pm - 4:30 pm Monday to Friday. We are happy to discuss how the hours are worked over the week.

What you'll be doing

• Acting as the first point of contact for customers, answering enquiries by phone, email, and in person.
• Meeting and greeting customers, contractors, and visitors at reception.
• Raising purchase orders and invoices and ensuring they are paid.
• Following our arrears process with customers who have fallen behind with their accommodation charges, issuing letters and reconciling accounts.
• Supporting bookings, move-in and move-out processes, including key management and documentation.
• Carrying out site health and safety inspections and property checks.
• Logging repairs, liaising with contractors, and keeping residents updated.
• Managing post and general administration.
• Updating systems to maintain accurate occupancy, booking, and contact records.
• Supporting the Accommodation Manager and working with NHS Trusts and other partners to meet housing needs.

What you'll need

• A strong customer focus with proven administration or customer service experience.
• Excellent organisational skills, with the ability to manage competing priorities.
• Attention to detail and confidence with figures (rent calculations and invoicing).
• Ability to multitask and work effectively in a busy environment.
• A positive, flexible, and proactive approach.
• Confidence working independently and as part of a team.
• Experience in a similar environment such as hospitality, lettings, or shared accommodation is desirable.
• A DBS check will be required for the successful candidate.