Customer Service Team Leader - Bodyshop

Clear Automotive; Greater London; On-site; GBP 36,000 - 45,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

Clear Automotive in London (NW10) is seeking an experienced Customer Service Team Leader to head a small front-of-house team at a busy accident repair centre. You will guide 3 CSAs, ensure smooth customer journeys from vehicle arrival to completion and work closely with workshop colleagues to deliver a high standard of service.

The role emphasises leadership, customer-focused communication and professional presentation on site, with a negotiable salary up to £45,000 depending on experience and

Qualifications

• Experience leading a customer service/front-of-house team in automotive
• Background in accident repair/bodyshop or main dealer environment preferred
• Strong communication and customer service mindset essential
• Able to manage multiple priorities and work with workshop teams

Responsibilities

• Lead and oversee a team of 3 Customer Service Advisors
• Manage day-to-day front-of-house customer service operation
• Ensure customers receive a professional, friendly and efficient service
• Support and develop the CSA team with coaching and leadership
• Monitor customer journeys and keep customers updated throughout repair
• Handle customer queries and resolve issues where possible
• Collaborate with Bodyshop Manager, Estimators, and workshop team
• Ensure all customer and vehicle information is recorded accurately
• Utilise AutoFlow to manage customer and repair information
• Maintain high levels of customer satisfaction and service standards
• Lead by example to keep the front-of-house team efficient and professional

Skills

Leadership

Customer service

Communication

Team supervision

Front-of-house operations

Tools

AutoFlow

Job description

Customer Service Team Leader - Bodyshop (Accident Repair)

Up to £45,000

London (NW10)

• Permanent position with immediate start available
• Join a leading accident repair group with excellent career progression and future prospects
• Monday to Friday only - no weekend working
• Competitive salary, negotiable depending on experience
• Excellent company benefits package

Customer Service Team Leader - Accident Repair / Bodyshop / Automotive

We have an excellent opportunity for an experienced Customer Service Team Leader to join a busy and established accident repair group within a new and large site based in London.

This is a fantastic opportunity for someone who understands the automotive bodyshop industry and has previous experience leading a customer service or front-of-house team.

You will be responsible for overseeing a team of 3 Customer Service Advisors (CSAs), ensuring customers receive an excellent level of service throughout the repair process.

You will be based front of house within the accident repair centre, working closely with the workshop and management team to ensure customers are kept informed and the customer journey runs smoothly from vehicle arrival through to completion.

The Role

• Lead and oversee a team of 3 Customer Service Advisors
• Manage the day-to-day front-of-house customer service operation
• Ensure customers receive a professional, friendly and efficient service
• Support and develop the CSA team, providing guidance, coaching and leadership
• Monitor customer journeys and ensure customers are kept regularly updated throughout the repair process
• Deal confidently with customer queries, concerns and complaints, resolving issues wherever possible
• Work closely with the Bodyshop Manager, Estimators, VDA's and workshop team to ensure repairs progress efficiently
• Ensure all customer and vehicle information is accurately recorded and maintained
• Use the AutoFlow bodyshop management system to manage and monitor customer and repair information
• Help maintain high levels of customer satisfaction and service standards
• Lead by example and ensure the front-of-house team operates efficiently and professionally

About You

• We're looking for someone who has a genuine automotive background and understands the customer journey within the motor trade.
• You will ideally have experience within either an accident repair centre/bodyshop or main dealer environment, together with some previous leadership or supervisory experience.

You’ll need to be:

• Experienced within the automotive industry
• Confident leading and supporting a small team
• Customer-focused with excellent communication skills
• Professional, organised and able to manage multiple priorities
• Comfortable dealing with customers face-to-face and over the telephone
• Confident handling customer concerns and resolving issues
• A good team player who can work effectively with both customers and workshop teams
• Experienced using AutoFlow or a similar bodyshop management system