Accessibility & Inclusion Liaison Officer

Cpfc Limited; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Complimentary match day ticket

Discount schemes

Travel season ticket loan

Health & wellbeing benefits

Job summary

Crystal Palace Football Club is recruiting a Disability Liaison Officer to ensure accessible matchday and non-matchday experiences for disabled supporters, staff, and visitors. You will work with the Head of Supporter Services to promote inclusivity and coordinate reasonable adjustments across all club sites.

You will rely on knowledge of disability legislation and best practices, maintaining strong relationships with advocacy groups and internal teams to drive continuous improvements in access

Qualifications

• Experience in customer service, supporter relations, or community engagement with underrepresented or vulnerable groups.
• Knowledge of accessibility issues and guidance for service providers in stadia.
• Understanding of the Equality Act 2010 and disability rights and reasonable adjustments.

Responsibilities

• Reporting directly to the Head of Supporter Services and Disability Access Officer overseeing disability affairs.
• Understanding disability legislation and the club's obligation to provide an inclusive stadium and club premises.
• Keeping up to date with current legislation including the Equality Act 2010, accessible stadia guidance, and best practices.
• Identifying customer grievances related to disability and escalating them to the Head of Supporter Services and Disability Access Officer.
• Serving as the liaison between Crystal Palace FC, disabled visitors and staff to address access needs.
• Maintaining a DLO inbox and responding to inquiries from disabled supporters and their representatives.
• Providing cover for Receptionist during breaks or absences to maintain front-of-house operations.
• Completing pre-match spot checks around the ground to ensure safety for disabled supporters.

Skills

Customer service

Accessibility knowledge

Equality Act 2010

Calm under pressure

Team player

Patience

Job description

Crystal Palace Football Club is recruiting a Disability Liaison Officer to ensure accessible matchday and non-matchday experiences for disabled supporters, staff, and visitors. You will work with the Head of Supporter Services to promote inclusivity and coordinate reasonable adjustments across all club sites.

You will rely on knowledge of disability legislation and best practices, maintaining strong relationships with advocacy groups and internal teams to drive continuous improvements in access