Ticketing & Hospitality Coordinator

Crystal Palace Football Club; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

Crystal Palace Football Club is seeking a focused Ticketing Assistant to support seat inventory, memberships and hospitality across home and away matches. The role covers process documentation and continuous improvement.

You will collaborate with the Ticketing and Marketing teams to optimise online supporter journeys, reconcile complimentary tickets and help allocate tickets to clubs, clients and staff. Strong customer service, clear communication and the ability to work weekends and evenings

Qualifications

• Previous experience in customer service.
• Effective communication skills.
• Knowledgeable and understanding of ticket sales process and procedure.
• Customer focused with exceptional customer sales and service skills.
• Flexible with working hours and able to work weekends and evenings.

Responsibilities

• Work with the Ticketing team to ensure needs are met, and constantly reviewed to improve the online supporter journey, the back-office processes and identifying new opportunities for development
• Supporting the Marketing Department with the promotion of tickets, hospitality, and memberships through 3rd party sale channels, managing respective relationships and sales process
• Supporting the reconciliation of complimentary match tickets on a match-by-match basis
• Supporting the Ticketing team in the management and distribution of the allocation of tickets to Supporters Clubs, Hospitality clients and staff
• Developing a comprehensive knowledge of all appropriate Club products and services.
• Managing any other related projects as defined by the Ticketing Manager
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Skills

Customer service

Communication skills

Ticket sales knowledge

Customer focus

Proactivity

Calm under pressure

Organisation

Flexible hours

Job description

Crystal Palace Football Club is seeking a focused Ticketing Assistant to support seat inventory, memberships and hospitality across home and away matches. The role covers process documentation and continuous improvement.

You will collaborate with the Ticketing and Marketing teams to optimise online supporter journeys, reconcile complimentary tickets and help allocate tickets to clubs, clients and staff. Strong customer service, clear communication and the ability to work weekends and evenings