Ticketing Assistant

Crystal Palace Football Club; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

Crystal Palace Football Club is seeking a focused Ticketing Assistant to support seat inventory, memberships and hospitality across home and away matches. The role covers process documentation and continuous improvement.

You will collaborate with the Ticketing and Marketing teams to optimise online supporter journeys, reconcile complimentary tickets and help allocate tickets to clubs, clients and staff. Strong customer service, clear communication and the ability to work weekends and evenings

Qualifications

• Previous experience in customer service.
• Effective communication skills.
• Knowledgeable and understanding of ticket sales process and procedure.
• Customer focused with exceptional customer sales and service skills.
• Flexible with working hours and able to work weekends and evenings.

Responsibilities

• Work with the Ticketing team to ensure needs are met, and constantly reviewed to improve the online supporter journey, the back-office processes and identifying new opportunities for development
• Supporting the Marketing Department with the promotion of tickets, hospitality, and memberships through 3rd party sale channels, managing respective relationships and sales process
• Supporting the reconciliation of complimentary match tickets on a match-by-match basis
• Supporting the Ticketing team in the management and distribution of the allocation of tickets to Supporters Clubs, Hospitality clients and staff
• Developing a comprehensive knowledge of all appropriate Club products and services.
• Managing any other related projects as defined by the Ticketing Manager
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Skills

Customer service

Communication skills

Ticket sales knowledge

Customer focus

Proactivity

Calm under pressure

Organisation

Flexible hours

Job description

Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: Full-time
Salary/ ROP: £25,642.50 + Discretionary bonus

Who We Are

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About This Role

To support the ticketing team with all aspects of seat inventory relating to ticketing, membership and Hospitality for all stadia, home and away, for all associated team as well as support the documentation and continuous improvement of all relevant processes and procedures.

Responsibilities

• Work with the Ticketing team to ensure needs are met, and constantly reviewed to improve the online supporter journey, the back-office processes and identifying new opportunities for development
• Supporting the Marketing Department with the promotion of tickets, hospitality, and memberships through 3rd party sale channels, managing respective relationships and sales process
• Supporting the reconciliation of complimentary match tickets on a match-by-match basis
• Supporting the Ticketing team in the management and distribution of the allocation of tickets to Supporters Clubs, Hospitality clients and staff
• Developing a comprehensive knowledge of all appropriate Club products and services.
• Managing any other related projects as defined by the Ticketing Manager
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills And Qualifications

• Previous experience in customer service
• Effective communication skills
• Knowledgeable and understanding of ticket sales process and procedure
• Customer focussed with exceptional customer sales and service skills
• Pro-active and engaging
• Calm under pressure
• High work commitment
• Extremely organised with the ability to perform under tight deadlines
• Flexible with working hours and able to work weekends and evenings as the fixtures require

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity. We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustment

We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability-related adjustments during the recruitment process, please contact [e-mail] (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact [e-mail]). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.