Accessibility & Inclusion Lead for Customer Experience

Reed Talent Solutions; England; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A public service organization in the United Kingdom is seeking a Customer Accessibility, Vulnerability and Inclusion Lead to drive initiatives for accessible services. The role involves collaboration with senior management to develop strategic plans, oversee the accessibility improvement strategy, and ensure inclusivity in decision-making. Ideal candidates will have expertise in relevant regulations and proven leadership skills to champion customer inclusion initiatives across various levels of the organization.

Benefits

Generous Annual Leave – 30 days plus Bank Holidays

Pension scheme with matched contributions

Interest-free loan for season tickets

Subsidised eye tests & flu jabs

Employee assistance programme (EAP)

Paid volunteering (2 days a year)

Qualifications

• You must have experience in leading initiatives related to accessibility and inclusion.
• A deep understanding of the Equality Act 2010 and similar regulations is required.
• Strong planning and project management skills are essential.

Responsibilities

• Develop a strategic roadmap for accessible and inclusive services.
• Lead the approach to customer inclusion across the organization.
• Provide expert guidance to stakeholders for integrating customer principles.

Skills

Deep understanding of relevant regulations and best practices

Proven experience in leading initiatives for accessibility and inclusion

Strong ability to build effective relationships

Skilled in planning and managing projects

Ability to implement improvements for customer outcomes

Job description

A public service organization in the United Kingdom is seeking a Customer Accessibility, Vulnerability and Inclusion Lead to drive initiatives for accessible services. The role involves collaboration with senior management to develop strategic plans, oversee the accessibility improvement strategy, and ensure inclusivity in decision-making. Ideal candidates will have expertise in relevant regulations and proven leadership skills to champion customer inclusion initiatives across various levels of the organization.