Access & Outage Coordinator

United Living Group; Warrington; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bike to work

Company pension

Life insurance

Private medical insurance

Wellness programmes

Career development

Job summary

United Living Group is seeking an Access and Outage Administrator to support the delivery of operational works across client sites. You will coordinate access, manage outage administration, prepare job documentation and help ensure critical workflows are progressed accurately and on time.

Based in Warrington, the role involves collaboration with internal teams, field engineers and client representatives, with a focus on accuracy, customer service and proactive problem-solving in a fast-paced

Qualifications

• Experience in administrative/coordinator roles within telecoms, utilities or similar operational environments.
• Strong organisational skills to manage multiple tasks, deadlines and priorities.
• Confident communication with clients and internal teams.
• Experience using portal systems and document management tools.
• High accuracy when handling data, documentation and compliance information.
• Good working knowledge of Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Coordinate site access requests via email, telephone and client portal systems, ensuring approvals are secured within required timescales.
• Review and cross-reference site information and documentation to ensure access details are accurate, complete and up to date.
• Identify, elevate and help resolve discrepancies or missing information that may affect access or operational delivery.
• Monitor access queues across multiple workstreams, tracking progress and following actions through to completion.
• Raise internal purchase order requests in line with project and operational requirements.
• Update and maintain access trackers, ensuring requests are managed in line with agreed SLAs.
• Upload and maintain access-related documentation on relevant systems and portals.
• Prepare and submit RAMS documentation in line with company and client compliance requirements.
• Support the wider operational team with job packs, status updates and general administrative coordination as required.

Skills

Admin experience

Organisational skills

Communication

Portal systems

MS Office

Attention to detail

Tools

SharePoint

Document management

Job description

United Living Group is seeking an Access and Outage Administrator to support the delivery of operational works across client sites. You will coordinate access, manage outage administration, prepare job documentation and help ensure critical workflows are progressed accurately and on time.

Based in Warrington, the role involves collaboration with internal teams, field engineers and client representatives, with a focus on accuracy, customer service and proactive problem-solving in a fast-paced