After-Hours Emergency Repairs Coordinator

WPS; Enfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

WPS is seeking an Out of Hours Advisor in the United Kingdom to act as the first point of contact for clients, residents and operatives. You will coordinate emergency works, schedule appointments, and support a high-performing, customer-focused service outside normal hours.

You'll manage emergency calls, allocate tasks, and maintain accurate records while keeping stakeholders informed. The role demands calm under pressure and clear, proactive communication.

Qualifications

• Administrative or scheduling experience preferred.
• Excellent verbal and written communication skills.
• Strong organisational and prioritisation skills.
• Meticulous attention to detail and accuracy.
• Ability to work independently and take initiative.

Responsibilities

• Manage incoming emergency calls and monitor systems during shift.
• Allocate emergency works to operatives within agreed timescales.
• Schedule and coordinate work for a busy field team.
• Arrange follow-on appointments and manage additional works.
• Record and update job information accurately.
• Keep clients and residents informed on progress.

Skills

Scheduling

Communication

Organisation

Attention to detail

Problem solving

Stakeholder communication

Confidentiality

Job description

WPS is seeking an Out of Hours Advisor in the United Kingdom to act as the first point of contact for clients, residents and operatives. You will coordinate emergency works, schedule appointments, and support a high-performing, customer-focused service outside normal hours.

You'll manage emergency calls, allocate tasks, and maintain accurate records while keeping stakeholders informed. The role demands calm under pressure and clear, proactive communication.