Access Administrator

United Living Group; Warrington; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bike to work

Company pension

Life insurance

Private medical insurance

Wellness programmes

Career development

Job summary

United Living Group is seeking an Access and Outage Administrator to support the delivery of operational works across client sites. You will coordinate access, manage outage administration, prepare job documentation and help ensure critical workflows are progressed accurately and on time.

Based in Warrington, the role involves collaboration with internal teams, field engineers and client representatives, with a focus on accuracy, customer service and proactive problem-solving in a fast-paced

Qualifications

• Experience in administrative/coordinator roles within telecoms, utilities or similar operational environments.
• Strong organisational skills to manage multiple tasks, deadlines and priorities.
• Confident communication with clients and internal teams.
• Experience using portal systems and document management tools.
• High accuracy when handling data, documentation and compliance information.
• Good working knowledge of Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Coordinate site access requests via email, telephone and client portal systems, ensuring approvals are secured within required timescales.
• Review and cross-reference site information and documentation to ensure access details are accurate, complete and up to date.
• Identify, elevate and help resolve discrepancies or missing information that may affect access or operational delivery.
• Monitor access queues across multiple workstreams, tracking progress and following actions through to completion.
• Raise internal purchase order requests in line with project and operational requirements.
• Update and maintain access trackers, ensuring requests are managed in line with agreed SLAs.
• Upload and maintain access-related documentation on relevant systems and portals.
• Prepare and submit RAMS documentation in line with company and client compliance requirements.
• Support the wider operational team with job packs, status updates and general administrative coordination as required.

Skills

Admin experience

Organisational skills

Communication

Portal systems

MS Office

Attention to detail

Tools

SharePoint

Document management

Job description

Job Description

We are looking for a highly organised and proactive Access and Outage Administrator to support the smooth delivery of operational works across multiple client sites. In this role, you will coordinate access arrangements, manage outage-related administration, prepare job documentation and help ensure critical workflows are progressed accurately and on time.

Job Description

We are looking for a highly organised and proactive Access and Outage Administrator to support the smooth delivery of operational works across multiple client sites. In this role, you will coordinate access arrangements, manage outage-related administration, prepare job documentation and help ensure critical workflows are progressed accurately and on time. You will work closely with internal teams, field engineers and client representatives, acting as a key coordination point to keep projects moving efficiently. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving and takes pride in delivering high standards of administration and customer service.

Key Responsibilities

• Coordinate site access requests through email, telephone and client portal systems, ensuring approvals are secured within required timescales.
• Review and cross-reference site information and supporting documentation to ensure access details are accurate, complete and up to date.
• Identify, elevate and help resolve discrepancies or missing information that may affect access or operational delivery.
• Monitor access queues across multiple workstreams, tracking progress and following actions through to completion.
• Raise internal purchase order requests in line with project and operational requirements.
• Update and maintain access trackers, ensuring requests are managed in line with agreed SLAs.
• Upload and maintain access-related documentation on relevant systems and portals.
• Prepare and submit RAMS documentation in line with company and client compliance requirements.
• Support the wider operational team with job packs, status updates and general administrative coordination as required.

Qualifications

What We’re Looking For

Skills & Experience

• Previous experience in an administrative, coordination or project support role, ideally within telecoms, utilities, infrastructure or a similar operational environment.
• Strong organisational skills with the ability to manage multiple tasks, deadlines and competing priorities.
• Confident communication skills, with the ability to liaise professionally with clients, internal teams and field-based colleagues.
• Experience using portal systems, shared drives and document management tools.
• A high level of accuracy and attention to detail, particularly when handling data, documentation and compliance-related information.
• Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word.
• Personal Attributes
• Proactive, solutions-focused and able to take ownership of tasks from start to finish.
• Professional, approachable and confident when working with a range of stakeholders.
• Able to work independently while also contributing positively to a wider team environment.
• Resilient and adaptable, with the ability to remain organised in a busy and changing operational setting.

Additional Information

Working Pattern & Location

40 hours per week, Monday to Friday, 8:00am to 5:00pm

Location: Lingley Green Avenue, Great Sankey, Warrington, WA5

What We Offer

• Competitive salary and benefits package
• Bike to work scheme
• Company pension
• Life insurance
• Private medical insurance
• Wellness programmes
• The opportunity to develop your career within a growing and ambitious business

If you are an organised and driven administrator looking to make an impact in a fast-moving operational environment, we would welcome your application.