Academy Secretary | Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading NHS Trust in Norwich is looking for an experienced secretarial support staff for the Imaging Academy. This role involves providing clerical administration, managing communications, and supporting various healthcare professionals. The ideal candidate should possess excellent organizational and communication skills, alongside proficiency in Microsoft Office applications. The position does not meet visa sponsorship requirements and closes on November 3, 2025.

Qualifications

• Experience in administrative support within a healthcare or academic environment.
• Ability to transcribe audio dictation accurately.
• Familiarity with data protection principles and standards.

Responsibilities

• Provide secretarial and administrative support to Consultant Staff.
• Act as the first point of contact for all queries.
• Transcribe audio dictation and generate correspondence.
• Organize and support meetings, including minute taking.

Skills

Communication skills

Microsoft Office proficiency

Organizational skills

Job description

Overview

The East of England Imaging Academy (previously, Norwich Radiology Academy) was established in 2005 to provide high quality training to the Clinical Radiology training programme through a mixture of clinical experience, tutorials, simulators and use of imaging archived investigations. Education and training are the core purpose of the Academy; alongside the Clinical Radiology training programme, we also deliver multi-disciplinary education and training for other imaging healthcare professionals in the East of England. As well as supporting training for a variety of imaging professions, the Academy also hosts some corporate and CPD events. This is an exciting opportunity for an experienced, motivated individual to join the Academy secretarial team.

To work as part of a small team to support the efficient running of the Imaging Academy. To provide supporting clerical and administrative duties as required. To act as the first point of contact for queries regarding the facilities and training provided by the Academy. To support the Academy Manager and Training Programme Director to manage the Academy as a fully functioning building. Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

Responsibilities

• Provide secretarial and administrative support to the Consultant Staff and Radiology ST’s, including providing general office duties. Attending to all communications and emails, on a daily basis and using judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority of attention.
• Provide an essential first point of contact for all queries – face to face, telephone and email.
• Deal with all queries in a timely and courteous manner, providing advice, guidance and information as required.
• Accurately transcribe audio dictation and generate routine and non-routine correspondence independently.
• Assist in the creation of electronic teaching resources as directed.
• Have a good working knowledge of all Microsoft Office applications and utilise those skills within the office.
• Manage own workload and co-ordinate activities with other staff to ensure an efficient service is provided; as a member of the Imaging Academy team, provide cross cover for departmental colleagues, keep a diary of relevant problems and events for handover on return.
• Take phone messages accurately and deliver to the intended recipient at an appropriate time.
• Maintain filing and retrieval systems and ensure all information is filed accurately and promptly.
• Organise and support meetings including minute taking as necessary.
• Exercise independent judgement and initiative when problems arise by taking appropriate action to resolve the problems or referring to the appropriate person.
• Carry out duties to make a direct and positive contribution to the organisation of the work.
• Collate appropriate data and produce information for staff as instructed when required.
• Process trainees’ annual leave and study leave requests with Medical Staffing and NANIME, informing relevant departments and staff to coordinate services around this_leave.
• Provide accurate and confidential information to assist with continued data entry, adhering to Caldicott principles and the Data Protection Act, and retrieval of patient information via PAS, RIS, ICE and other departmental software.
• Assist in audit work.
• Assist at events, meetings, seminars and evening lectures as necessary.
• Prepare appropriate paperwork for courses and conferences, including conference packs, name badges, delegates lists and other relevant information.

Qualifications and Requirements

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Additional Information

Please note that this advertised position, which is part of occupation code 4215, does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Monday 3 Nov 2025