Academy Client Growth & Training Coordinator

Allstaff Team; Cumbernauld; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous holiday allowance increasing

Birthday day off

Enhanced employer pension

Employee Assistance Programme

Training and development opportunities

Lead-referral incentive scheme

Length-of-service recognition

Free on-site parking

Job summary

Allstaff Office Division in Cumbernauld is seeking an Academy Client Development Coordinator to manage client enquiries, tailor course recommendations and convert enquiries into bookings. This fully onsite role includes coordinating delegate bookings, preparing materials and liaising with trainers to ensure professional service.

You will join a busy team and support health and safety, food safety and ISO-related courses, with occasional travel to England for team building.

Qualifications

• At least 12 months’ experience in a client-facing customer service or sales support role.
• Professional telephone manner with clear written communication.
• Strong organisational skills with excellent attention to detail.
• Experience using CRM systems and Microsoft 365 apps.

Responsibilities

• Answer enquiries by telephone, email, website and CRM.
• Understand training needs and recommend suitable courses.
• Prepare quotations and follow up to secure bookings.
• Make outbound calls to existing, previous and prospective clients.
• Manage delegate bookings from enquiry to attendance and certification.
• Maintain accurate client, delegate and course records.
• Liaise with trainers and awarding bodies for course delivery.
• Support the smooth running of face-to-face courses and any transfers.

Skills

Client-facing

Telephone manner

Organisational skills

Attention to detail

CRM experience

Microsoft 365

Tools

HubSpot

Job description

Allstaff Office Division in Cumbernauld is seeking an Academy Client Development Coordinator to manage client enquiries, tailor course recommendations and convert enquiries into bookings. This fully onsite role includes coordinating delegate bookings, preparing materials and liaising with trainers to ensure professional service.

You will join a busy team and support health and safety, food safety and ISO-related courses, with occasional travel to England for team building.