Academy Administrator - Learning and Development

Gtdhealthcare; United Kingdom; Remote; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Real living wage employer

Flexible working hours

Employee wellbeing initiatives

Employee ownership consideration

NHS discounts

Job summary

gtd healthcare is seeking an Academy Administrator to support learning and development across the organisation. This part-time role (15 hours/week) focuses on admin, LMS management, learner records, events, and stakeholder liaison.

You will work across education, workforce development and governance activities, ensuring accurate data, timely communications, and effective delivery of programmes. Flexible home/remote working options are available.

Qualifications

• GCSE Maths and English (or equivalent) are required.
• Relevant qualification in business administration, learning and development, or education.
• Experience in an administrative role, ideally in learning or education.
• Experience liaising with external partners or stakeholders.

Responsibilities

• Act as a first point of contact for academy queries, managing inboxes and responding promptly.
• Provide administrative support across academy activities and projects.
• Coordinate and distribute academy communications, including newsletters and resources.
• Maintain and manage the LMS, including user setup, profile management and updates.
• Produce regular reports on training compliance, learner activity and performance.
• Coordinate learner pathways, including placements, apprenticeships, traineeships and work experience.

Skills

Communication

Organisation

IT skills

Customer service

Attention to detail

Independent work

Learner focus

Education

GCSE Maths & English

Business Admin / Learning & Development qualification

Tools

LMS

Microsoft Office

Training systems

Job description

Academy Administrator - Learning and Development

Are you highly organised, people-focused, and passionate about supporting learning and development?

We are looking for a friendly, proactive, and motivated Academy Administrator to join our Academy team on a part-time basis. This is an exciting opportunity to play a key role in supporting education, learning, and workforce development across the organisation, helping to deliver a high-quality experience for learners, colleagues, customers, and partners.

As an Academy Administrator, you will provide comprehensive administrative support to ensure the smooth and effective delivery of a wide range of learning, education, and workforce development programmes.

Acting as a professional and welcoming first point of contact, you will liaise with learners, managers, placement providers, customers, colleagues, and external stakeholders, building strong relationships and providing excellent customer service throughout the learner journey.

The role is varied and rewarding, with responsibilities including programme coordination, learner administration, record management, communication support, event organisation, and maintaining learning systems and documentation.

This post is 15 hours per week, across two days, Monday to Friday with Monday as a fixed working day and flexibility around the second day to support both service and individual needs.

Interviews for this role will be held on Tuesday 3rd November.

Main duties of the job

We are looking for an enthusiastic individual who is passionate about providing excellent administrative support and creating positive experiences for learners and stakeholders.

You will have:

• Strong administrative and organisational skills.
• Excellent communication and interpersonal skills.
• Good IT skills with experience using a range of systems and Microsoft Office applications.
• Experience delivering high-quality customer service.
• The ability to build effective working relationships with a variety of stakeholders.
• Excellent attention to detail and accuracy.
• The ability to manage competing priorities and work independently.
• A proactive, flexible, and positive approach to work.
• A genuine interest in learning, education, and workforce development.

If you are an organised and customer-focused administrator who enjoys making a difference through learning and development, we would love to hear from you.

For further details around the responsiblities and duties of the role, please refer to the attached job description.

About us

At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services.

We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.

Benefits package

As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:

• working for a values-led organisation;
• Real living wage employer;
• supporter of the Greater Manchester Good Employment Charter;
• access to Stream, which provides flexible, on-demand access to stream your pay during the month;
• salary sacrifice car benefit scheme;
• 30 days annual leave, rising to 32 after five years of continuous service;
• flexible working hours and policies;
• family friendly and carer policies;
• opportunities to apply for innovation and quality awards;
• access to gtd healthcare wellbeing initiatives;
• opportunity to become part of an employee owned organisation;
• gtd healthcare social and fun activities;
• cycle to work scheme;
• NHS staff discounts, a free Blue Light Card and Health Service Discounts;
• access to an employee assistance programme.

Job responsibilities

Key duties and responsibilities

• Act as a first point of contact for academy queries, managing inboxes and responding promptly.
• Provide administrative support across academy activities and projects.
• Coordinate and distribute academy communications, including newsletters and resources.
• Maintain and manage the LMS, including user setup, profile management and updates.
• Ensure data accuracy and alignment with organisational training requirements.
• Support system troubleshooting and liaise with external providers.
• Produce regular reports on training compliance, learner activity and performance.
• Support training needs analysis and workforce development planning.
• Coordinate internal and external training sessions, including logistics, bookings, learner communications and attendance tracking.
• Liaise with facilitators, educators and training providers to support effective delivery.
• Organise induction programmes, workshops and events.
• Provide practical support for training delivery (e.g. room setup, resources and technical assistance).
• Administer study leave and training participation records in line with policy.
• Support the evaluation of training through feedback and outcomes data.
• Coordinate learner pathways, including placements, apprenticeships, traineeships and work experience.
• Provide administrative support to apprenticeship and trainee programmes.
• Maintain learner records, competencies and audit trails.
• Support onboarding, compliance checks and documentation.
• Schedule supervision sessions, reviews and learner meetings.
• Manage learner queries, escalating as appropriate.
• Support learner feedback and continuous improvement processes.
• Support engagement with education providers, NHS partners and external stakeholders.
• Coordinate partnership meetings, communications and follow-up actions.
• Maintain accurate stakeholder records and contact information.
• Support the promotion and development of academy partnerships.
• Contribute to collaborative working across teams and ongoing projects.
• Maintain audit, quality assurance and compliance processes.
• Ensure accurate documentation and records for training and learner activity.
• Support reporting for internal and external reviews or inspections.
• Assist with maintaining policies, procedures and guidance.
• Support administration of training-related financial processes.
• Provide comprehensive administrative support to governance meetings and forums (including agendas, minutes and action tracking).
• Attend relevant meetings and forums, contributing to discussions and outputs as required.
• Monitor, track and follow up on actions arising from meetings, ensuring timely completion.
• Maintain academy communication channels (e.g. newsletters, extranet, social platforms).
• Ensure learning materials are up to date and accessible.
• Support promotional and engagement activities in collaboration with corporate teams.
• Maintain accurate records in line with GDPR and organisational policies.
• Promote equity, diversity and inclusion.

Other duties

• Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

Person Specification

Qualifications

• Good standard of education, including GCSE Maths and English (or equivalent).
• Relevant qualification in business administration, learning and development, or education.

Experience

• Experience working in an administrative or office-based role, ideally in learning or education.
• Experience supporting the coordination of training activities, events and learner programmes (e.g. placements or apprenticeships).
• Experience liaising with external partners or stakeholders.
• Experience working in a healthcare or NHS setting.

Skills and attributes

• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise and manage multiple priorities.
• Good IT skills, including Microsoft Office, systems and LMS.
• Ability to work both independently and collaboratively.
• High level of accuracy and attention to detail.
• Professional, responsive and learner-focused approach.
• Ability to handle sensitive and confidential information appropriately.
• Confidence supporting training sessions, events and learner activity.
• Interest in learning, development, education or workforce development.

£26,300 to £26,520 a yearper annum, pro rata, depending on experience

Contract

Permanent

Working pattern

Part-time,Flexible working,Home or remote working