Academic Success Coach - (2 Positions, Norfolk Campus)

Commonwealth Of Virginia; Norwich; On-site; GBP 23,000 - 31,000; Part time

Job summary

Tidewater Community College is seeking two Academic Success Coaches for the Norfolk Campus. The role focuses on personalized academic planning, student persistence, and engagement, with emphasis on low-income and underserved learners.

This grant-funded position supports at-risk students through coaching and campus resources. The Academic Success Coach will conduct coaching sessions, monitor progress, and collaborate with tutoring, advising, and faculty to promote retention and graduation

Qualifications

• Experience with at-risk or underserved college students.
• Strong understanding of academic advising and retention.
• Proficiency with CRM tools such as EAB Navigate.
• Excellent communication and organization.
• Ability to collaborate across departments.
• Experience in workshop facilitation and small group mentoring.

Responsibilities

• Conduct one-on-one coaching sessions with students to develop individualized Academic Success Plans (ASPs).
• Lead 5-week and 10-week progress check-ins to monitor academic performance and accountability.
• Lead workshops and mini-sessions on syllabus navigation, time management, study skills, and academic goal setting.
• Provide SAP (Satisfactory Academic Progress) awareness sessions and assist students with SAP appeals, offering writing guidance and submission support.
• Collaborate closely with tutoring, advising, and faculty to deliver a wraparound support model for at-risk students.
• Track student progress in Navigate or CRM, elevate flags when necessary, and ensure timely interventions.
• Support students with referrals to holistic services (tutoring, counseling, financial aid) and follow-up to ensure completion of next steps.
• Facilitate regular Affimcation & Motivation Circles (virtual or in-person) to promote a sense of belonging and peer support.
• Provide insights to staff and leadership about common student challenges and recommend strategies for continuous improvement.
• Participate in retention team meetings, success campaigns, and onboarding initiatives (e.g., Navigate training, FAFSA workshops).

Skills

At-risk students

Student advising

CRM Navigate

Communication skills

Collaboration

Workshop facilitation

Tools

EAB Navigate

Job description

Title: Academic Success Coach - (2 positions, Norfolk Campus)

Agency: Tidewater Community College

Location: Norfolk - 710

FLSA: Nonexempt

Hiring Range: $26.00 per hour, part time

Full Time or Part Time: Part Time

Job Description:

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary:

The Academic Success Coach plays a critical role in supporting student academic persistence, retention and success. This position focuses on assisting students with support for personalized academic success planning, skill development, and campus engagement. The coach provides holistic support to improve student course success rates, retention, and graduation outcomes, with a particular focus on low-income and underserved student populations who are traditional and adult learners.

Additional Information:

This Academic Success Coach Recruitment is a grant funded position.

This Academic Success Coach Recruitment is to fill 2 positions on the Norfolk Campus.

Functional Responsibilities:

• Conduct one-on-one coaching sessions with students to develop individualized Academic Success Plans (ASPs).
• Facilitate 5-week and 10-week progress check-ins to monitor academic performance and accountability.
• Lead workshops and mini-sessions on syllabus navigation, time management, study skills, and academic goal setting.
• Provide SAP (Satisfactory Academic Progress) awareness sessions and assist students with SAP appeals, offering writing guidance and submission support.
• Collaborate closely with tutoring, advising, and faculty to deliver a wraparound support model for at-risk students.
• Track student progress in Navigate or CRM, elevate flags when necessary, and ensure timely interventions.
• Support students with referrals to holistic services (tutoring, counseling, financial aid) and follow-up to ensure completion of next steps.
• Facilitate regular Affimcation & Motivation Circles (virtual or in-person) to promote a sense of belonging and peer support.
• Provide insights to staff and leadership about common student challenges and recommend strategies for continuous improvement.
• Participate in retention team meetings, success campaigns, and onboarding initiatives (e.g., Navigate training, FAFSA workshops).

Minimum Qualifications:

• Experience working with at-risk, probationary, or underserved college students.
• Strong understanding of academic advising, student development theory, and retention best practices.
• Proficiency in academic coaching tools and CRM platforms (e.g., EAB Navigate).
• Excellent communication, organizational, and interpersonal skills.
• Ability to work collaboratively across departments and with diverse student populations.
• Workshop facilitation and small group mentoring experience.

Additional Considerations:

• Familiarity with SAP policies and appeal processes.
• Data-driven mindset with the ability to track and report on student outcomes.