Academic Services Apprentice: Records & Events Support

Skern Training; Birmingham; On-site; GBP 16,000 - 20,000; Full time

Job summary

Global Banking School in Birmingham is offering an 18-month Apprentice Business Administrator (Level 3) role within Academic Services. You will support student records, assist with ceremonies, and handle confidential information under GDPR.

The program includes Business Administration Level 3 training, and daily tasks such as data entry in Thesis, reports checking, and cross‑team communication using Word, Excel, Outlook, Teams and SharePoint.

Qualifications

• Use of Microsoft Office applications including Word, Excel, Outlook, Teams and Sharepoint
• Good Attention to Detail
• Ability to work well as part of a team
• Ability to work under pressure and to deadlines.
• Ability to handle confidential and sensitive information, within the requirements of GDPR
• Ability to use initiative and judgement to resolve matters

Responsibilities

• Undertake key aspects of administration relating to all area of the Academic Services Team
• Collating and storing highly confidential documentation
• Communicating with staff across the organisation and partner institutions
• Inputting data onto a Student Records System (Thesis) and other systems as and when required
• Checking reports for accuracy and highlighting any errors or discrepancies
• Data quality and accuracy when updating systems
• To be involved with the organisation and operation of various Ceremonies / Events.
• To deal with queries by e-mail and face to face from academic and administrative colleagues and students in relation Academic Services
• At peak periods there may be a requirement to work flexibly as necessary
• To undertake other appropriate duties as required by the Assistant Registrar.
• Use of Microsoft Office applications including Word, Excel, Outlook, Teams and SharePoint
• To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems

Skills

Customer care skills

Education

Business Admin Level 3

Job description

Global Banking School in Birmingham is offering an 18-month Apprentice Business Administrator (Level 3) role within Academic Services. You will support student records, assist with ceremonies, and handle confidential information under GDPR.

The program includes Business Administration Level 3 training, and daily tasks such as data entry in Thesis, reports checking, and cross‑team communication using Word, Excel, Outlook, Teams and SharePoint.