Academic Programme Administrator (12-18m FTC)

Birmingham City University; Birmingham; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Generous leave

Staff benefits

Job summary

Birmingham City University is seeking Programme Administrators to join the Student and Programme Administration Team on a 12-month fixed term contract, and 18-month fixed term maternity cover, supporting the delivery of high-quality services across the University. You will provide essential admin support for students and courses in line with university regulations.

Key responsibilities include managing student records, handling assessments and results, and coordinating with staff and committees

Qualifications

• Experience of working in a busy administrative role.
• Ability to organise and prioritise workloads to meet deadlines.
• Experience using digital systems to manage data and records.
• Strong attention to detail and accuracy.
• Excellent interpersonal and communication skills.
• Ability to work effectively as part of a team.
• Experience responding to enquiries professionally.
• Commitment to delivering excellent service to students and staff.

Responsibilities

• Provide comprehensive administrative support across the academic lifecycle in line with regulations, policies and service standards.
• Maintain accurate student and programme records using university systems, ensuring compliance with institutional requirements.
• Respond professionally and promptly to enquiries from students, academic staff and other colleagues.
• Prepare and process assessment data, including marks entry, exam board preparation, and communication of results.
• Support the administration of programme changes, withdrawals, interruptions, and transfers.
• Provide administrative support for programme-related meetings, including minute-taking and preparation of documentation.
• Contribute to the implementation of standardised processes across programmes, ensuring consistency and efficiency.
• Work collaboratively with other administrators across the institution to share knowledge and best practice.
• Assist with the collection and processing of student engagement and attendance data.
• Support key university events such as enrolment, graduation and open days, and clearing as required.

Skills

Administrative experience

Organising workloads

Data management

Attention to detail

Interpersonal skills

Teamwork

Enquiries handling

Customer service

Tools

Digital systems

Job description

Birmingham City University is seeking Programme Administrators to join the Student and Programme Administration Team on a 12-month fixed term contract, and 18-month fixed term maternity cover, supporting the delivery of high-quality services across the University. You will provide essential admin support for students and courses in line with university regulations.

Key responsibilities include managing student records, handling assessments and results, and coordinating with staff and committees