Programme Administrator

Birmingham City University; Birmingham; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Work-life balance

Career development

Reward and wellbeing

Inclusive culture

Job summary

Birmingham City University is seeking Programme Administrators to join the Student and Programme Administration Team. You will support the administration of academic programmes in line with university regulations and service standards, ensuring high-quality student services across the School.

The role requires experience in busy administration, attention to detail and excellent communication, with hybrid working and generous leave as part of the package.

Qualifications

• Experience in a busy administrative role.
• Experience in higher/further education.
• Experience using digital systems to manage data and records.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide comprehensive administrative support across the academic lifecycle in line with regulations, policies and service standards.
• Maintain accurate student and programme records using university systems, ensuring compliance with institutional requirements.
• Respond professionally to enquiries from students, academic staff and colleagues.
• Prepare and process assessment data, including marks entry, exam board preparation, and communication of results.
• Support programme changes, withdrawals, interruptions, and transfers.
• Provide administrative support for programme-related meetings, including minute-taking and documentation.
• Contribute to standardised processes across programmes for consistency and efficiency.
• Collaborate with other administrators to share knowledge and best practices.
• Assist with collecting and processing student engagement and attendance data.
• Support events such as enrolment, graduation and open days.

Skills

Interpersonal skills

Attention to detail

Teamwork

Customer service

Workload management

Enquiries handling

Data management

Tools

Student records systems

Job description

Department Student and Programme Administration Location City Centre Campus (Millennium Point) Salary £28,995 to £32,006per annum Permanent Post Type Full Time Release Date 18 August 2026 Closing Date 23.59 hours BST on Tuesday 01 September 2026 Reference S126043

At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff.

Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.

Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.

By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.

Role Summary

We are seeking Programme Administrators to join our Student and Programme Administration Team, supporting the delivery of high-quality services across the University.

In this role, you will be supporting the administration of academic programmes in line with agreed university regulations, policies, and service standards, ensuring programmes adhere to institutional strategy. Key responsibilities include providing high quality, efficient and effective administrative support for students with responsibility for a wide range of course administration duties, sharing responsibility for efficient and seamless delivery of student services across the School.

Key Responsibilities

• Provide comprehensive administrative support across the academic lifecycle, in line with regulations, policies and service standards.
• Maintain accurate student and programme records using university systems, ensuring compliance with institutional requirements.
• Respond professionally and promptly to enquiries from students, academic staff and other colleagues.
• Prepare and process assessment data, including marks entry, exam board preparation, and communication of results.
• Support the administration of programme changes, withdrawals, interruptions, and transfers.
• Provide administrative support for programme-related meetings, including minute-taking and preparation of documentation.
• Contribute to the implementation of standardised processes across programmes, ensuring consistency and efficiency.
• Work collaboratively with other administrators across the institution to share knowledge and best practice.
• Assist with the collection and processing of student engagement and attendance data.
• Support key university events such as enrolment, graduation and open days, and clearing as required.
• Experience of working in a busy administrative role.
• Skills in organising and prioritising workloads effectively to meet deadlines.
• Experience of using digital systems to manage data and records.
• Strong attention to detail and commitment to accuracy.
• Excellent interpersonal and communication skills.
• Ability to work effectively as part of a team.
• Experience of responding to enquiries in a professional manner.
• A commitment to delivering excellent service to students and staff.
• Experience working in higher or further education.
• Familiarity with student records systems or virtual learning environments.
• Understanding of key stages in the student lifecycle.

Further Information

If you are excited by the opportunity to help shape the future of Student and Programme Administration, we would love to hear from you.

For an informal discussion about the role, please contact Nina Amos at [e-mail].

Please note that we reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to apply as early as possible to avoid disappointment.

Candidates who have been unsuccessful for the same role within the last six months may not normally be reconsidered. We encourage applicants to reapply when they have gained additional skills, qualifications, or experience relevant to the role.

• Work-life balance - Generous leave and hybrid working (role dependent).
• Career development - Opportunities to grow, develop and progress your career.
• Reward and wellbeing - Competitive pay, pension, wellbeing support and staff benefits.
• Inclusive culture - A supportive, diverse environment where everyone belongs.

This role does not meet the minimum salary requirements for Skilled Worker visa sponsorship. We are therefore unable to consider applicants who require sponsorship to work in the UK.

At BCU, we welcome applications that clearly demonstrate how your skills and experience meet the requirements of the role. AI tools may be used to support you in preparing your application, but the information you provide must be accurate, authentic and based on your own experience. Applications that rely too heavily on AI, appear generic or do not provide specific evidence against the role criteria are less likely to progress to the next stage of the recruitment process. For more information, please refer to our candidate guidance; How to Apply - Jobs at Birmingham City University

Equality, Diversity & Inclusion

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

Disability Confident Employer

Birmingham City University is proud to be a Disability Confident Committed Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.

The appointed candidate will normally be employed through our subsidiary company, BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to re-enter the scheme may do so and will be employed directly by the University.