A&E Patient Administrator – Night Shifts (Fortnightly 19h)

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 27,000; Part time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator for the A&E Department. The role involves delivering a comprehensive patient-focused administrative service in a busy, multidisciplinary environment.

The post requires excellent listening and communication skills, with the ability to work autonomously or as part of a team. The position includes night shifts (22:00–08:00) and fortnightly pattern with 19 hours per fortnight.

Qualifications

• Excellent listening and communication skills.
• Organised, adaptable and flexible.
• Provide patient-focused administrative service.
• Able to work autonomously and as part of a team.
• Professional at all times.

Responsibilities

• Liaise with consultants and admin staff regarding patient appointments, referral letters, discharge summaries and health records.
• Contact other departments and teams as necessary relating to the patient care pathway and service delivery.
• Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
• Liaise with other hospitals and GPs regarding patient care pathways.
• Prepare for clinics ensuring all relevant documentation is available and notes are prepared.
• Use Trust's computer system to generate clinic lists and help locate missing notes.
• Use CRT system to register/move/locate medical case notes.
• Prepare all externally transcribed correspondence for signature and dispatch.
• Match correspondence with patient and clinician, dispatch letters and file in medical record.
• Provide specific advice to patients upon booking-in and ensure PAS entry.

Skills

Communication skills

Organisational skills

Empathy

Team player

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator for the A&E Department. The role involves delivering a comprehensive patient-focused administrative service in a busy, multidisciplinary environment.

The post requires excellent listening and communication skills, with the ability to work autonomously or as part of a team. The position includes night shifts (22:00–08:00) and fortnightly pattern with 19 hours per fortnight.