Patient Administrator A&E Department (Nights)

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 27,000; Part time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator for the A&E Department. The role involves delivering a comprehensive patient-focused administrative service in a busy, multidisciplinary environment.

The post requires excellent listening and communication skills, with the ability to work autonomously or as part of a team. The position includes night shifts (22:00–08:00) and fortnightly pattern with 19 hours per fortnight.

Qualifications

• Excellent listening and communication skills.
• Organised, adaptable and flexible.
• Provide patient-focused administrative service.
• Able to work autonomously and as part of a team.
• Professional at all times.

Responsibilities

• Liaise with consultants and admin staff regarding patient appointments, referral letters, discharge summaries and health records.
• Contact other departments and teams as necessary relating to the patient care pathway and service delivery.
• Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
• Liaise with other hospitals and GPs regarding patient care pathways.
• Prepare for clinics ensuring all relevant documentation is available and notes are prepared.
• Use Trust's computer system to generate clinic lists and help locate missing notes.
• Use CRT system to register/move/locate medical case notes.
• Prepare all externally transcribed correspondence for signature and dispatch.
• Match correspondence with patient and clinician, dispatch letters and file in medical record.
• Provide specific advice to patients upon booking-in and ensure PAS entry.

Skills

Communication skills

Organisational skills

Empathy

Team player

Job description

Company:

Company: Chelsea and Westminster Hospital NHS Foundation Trust

A Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust.

Patient Administrator A&E Department, Chelsea and Westminster

Sunday & Monday night shifts, 22:00-08:00.

Fortnightly working pattern (one week in two), with 19 hours worked per fortnight, equivalent to an average of 9.5 hours per week

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the Chelsea and Westminster site working in our busy A&E Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in our A&E Department . The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties.

As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative

support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in both of the following areas, providing cross cover where necessary:

Majors

Front Reception

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites - Chelsea and Westminster Hospital and West Middlesex University Hospital - along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and childrens' services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Roles and responsibilities

Clinical Office

• Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
• Contact other departments and teams as necessary relating to the patient care pathway and service delivery
• Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
• Liaise with other hospitals and GPs regarding patient care pathways
• Prepare for clinics ensuring all relevant documentation is available and notes are prepared
• Use Trust's computer system, to generate clinic lists and help locate missing notes
• Use of the case note record tracking(CRT) system to electronically register/move/transfer/locate medical case notes
• Prepared all externally transcribed correspondence for signature and despatch within the agreed Trust timeframe, escalating where necessary.
• Match all correspondence typed by the managed transcription service with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record
• Correct any mismatches by reference to medical record, original dictation, communication with the transcription service and if required clinical staff.
• Provide any specific advice to patients upon booking-in, in preparation for their appointment
• Ensure all patients are added to the Trusts PAS system before their appointment
• Type urgent letters and reports as required
• Register new referrals, and ensure all patient information is up to date and complete

Please refer to the job description for the full list of roles and responsibilities

This advert closes on Wednesday 25 Nov 2026

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust