A&E Patient Administrator - Fast-Paced Healthcare Admin

NHS; Greater London; On-site; GBP 31,000 - 32,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a dedicated Patient Administrator for the West Middlesex site, working within a fast-paced A&E department. You will provide a comprehensive administrative service to a multidisciplinary team, handling patient appointments, records, and communications with clinicians and other departments.

The successful candidate will be organised, empathetic and able to work autonomously as well as in a team, with excellent listening and

Qualifications

• GCSE English and Maths or equivalent.
• Experience in an administrative capacity.
• Proven experience dealing with complex telephone calls.
• Professional attitude in a pressured environment.
• Experience working as part of a team.

Responsibilities

• Liaise with consultants and admin staff regarding patient appointments, referral letters, discharge summaries and health records.
• Contact other departments and teams relating to patient care pathway and service delivery.
• Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
• Liaise with hospitals and GPs regarding patient care pathways.
• Prepare for clinics ensuring all relevant documentation is available and notes are prepared.
• Register new referrals and ensure patient information is up to date.

Skills

Communication skills

Prioritisation

Initiative

Teamwork

Interpersonal skills

Professional appearance

Education

GCSE English and Maths

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a dedicated Patient Administrator for the West Middlesex site, working within a fast-paced A&E department. You will provide a comprehensive administrative service to a multidisciplinary team, handling patient appointments, records, and communications with clinicians and other departments.

The successful candidate will be organised, empathetic and able to work autonomously as well as in a team, with excellent listening and