A&E Medical Support Secretary

Northern Care Alliance NHS Foundation Trust; Greater Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Fantastic annual leave

Flexible working

Protected hours for wellbeing

Job summary

Northern Care Alliance NHS Foundation Trust in Greater Manchester is seeking a Medical Support Secretary to join our busy team. You will provide medical audio typing, manage appointments, update investigation logs, and support medical secretaries to ensure smooth patient flows.

You will handle internal and external calls, prioritise tasks, and maintain confidentiality with accuracy. Proficient MS Office skills and excellent telephone manners are essential to deliver high-quality patient service.

Qualifications

• Ability to prioritise workload effectively.
• Be well organised with excellent attention to detail.
• Confident using a computer and Microsoft Office.
• Excellent telephone manner and communication skills.
• Ability to manage patient expectations and provide high-quality service.

Responsibilities

• Medical audio typing.
• Carry out admin instructions including booking/cancelling appointments and updating investigation logs.
• Support the Medical secretaries when required and deal with enquiries from patients, staff and external agencies.
• Undertake routine office duties including printing, scanning and filing.

Skills

Prioritisation

Organisation

Attention to detail

Computer literacy

Telephone manner

Communication

Customer service

Enthusiastic

Tools

MS Office

Job description

With demand on our services at an all-time high, the role our department provides has never been more critical. We have an opportunity for a Medical Support Secretary to join our busy team.

We Will Give You

• The chance to make a difference to people in our local communities.
• Monday to Thursday with hours which suit you and the department requirements.
• Career development opportunities.
  

As a Support Secretary Your Main Duties Will Cover

• Medical audio typing.
• Carry out administrative instructions including booking and cancelling appointments, updating investigation logs and supporting the Medical secretaries when required.
• Deal with internal and external telephone enquiries from patients, staff and external agencies.
• Undertake routine office duties including printing, scanning and filing.
  

To Do This We Need You To

• Be able to prioritise your workload effectively.
• Pride yourself on being organised.
• Have an excellent eye for detail.
• Be confident using a computer and Microsoft Office.
• Have an excellent telephone manner.
• Be able to communicate effectively and manage patient expectation.
• Strive to give our patients an excellent customer service.
• Be enthusiastic, resilient, confident, and committed.
  

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

For further details / informal visits contact: Name: Adam Bradley Job title: Directorate Manager Email address: [e-mail] Telephone number: 0161 778 2319
or
Claire Hanbridge
Lead Manager
0161 778 2201