ANU Administrative Assistant

Northern Care Alliance NHS Foundation Trust; Salford; On-site; GBP 23,000 - 32,000; Full time

Job summary

The Northern Care Alliance NHS Foundation Trust is seeking an Administrative Support to the Brooke Treatment Unit in Salford. You will work with the Ward Manager and Operations team to ensure smooth running of the ward, manage the elective waiting list and coordinate patient admissions and discharges.

This role requires excellent organisational and communication skills, the ability to work with minimal supervision, and a commitment to providing high-quality NHS administrative support within a

Responsibilities

• Manage the waiting list for elective admissions to ensure timely access to care in line with clinical need and service targets.
• Organise patient admissions and discharges, including transfers and repatriation to local hospitals, ensuring clear communication and continuity of care.
• Manage the flow of patients attending the Neurology Ambulatory Care Unit (NACU).
• Liaise with Medical and Nursing staff, MDT team and other departments to arrange and complete diagnostic tests, treatments and interventions promptly.
• Fulfilling general administrative duties, including updating files containing sensitive patient information.
• Organising case conferences and meetings, notifying all attendees of time, date and venue.
• Handle enquiries from service users, relatives and visitors with sensitivity during stressful times.
• Organise outpatient appointments for follow up post discharge.
• Assist ward managers/matrons in investigations of non-clinical adverse events with appropriate support.
• Support ward managers/matrons to sustain high levels of efficiency and effectiveness.

Job description

An opportunity has arisen to provide comprehensive administrative support to our busy Brooke Treatment Unit.

You will be responsible for supporting the effective and efficient running of the ward alongside the Ward Manager and Operational Service Team in order to meet the ward objectives and those of the organisation.

Key responsibilities include maintaining an elective waiting list, arranging and coordinating patient admissions and discharges, and to provide day to day administrative support to the ward.

The Administrator will be expected to work with minimum supervision.

The role is challenging, encompassing many elements and requires excellent organisational and communication skills.

• Managing the waiting list for patients requiring urgent, semi urgent or planned admissions to the ward, ensuring timely access to care in line with clinical need and service targets
• Organising patient admissions and discharges, including transfers and repatriation to and from local hospitals, ensuring clear communication and continuity of care.
• Managing the flow of patients attending the Neurology Ambulatory Care Unit (NACU).
• Liaising with Medical and Nursing staff, MDT team and other departments to ensure diagnostic tests, treatments, and interventions are arranged and completed promptly.
• Fulfilling general administrative duties, including updating files containing sensitive, personal and confidential patient information.
• Organising case conferences, professional meetings and ad hoc meetings as required, ensuring all parties are notified of the time, date and venue.
• Dealing with enquiries from service users, relatives and visitors at times of stress and uncertainty, which may be distressing, emotional or sensitive.
• Organising outpatient appointments for patients requiring follow up post discharge.
• Assisting ward managers/matrons in the investigation of non-clinical adverse events with appropriate support and supervision.
• Supporting ward managers/matrons to sustain high levels of efficiency and effectiveness that ensure positive outcomes and reduce the risk of harm.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.

By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

For further details / informal visits contact: Name: Cheryl-Ann Leano Job title: Manager Email address: [e-mail] Telephone number: 0161 206 2069

or

Amanda Cordwell

0161 206 0965