999 Emergency Call Handler – Norwich (Full-Time)

East of England Ambulance Service NHS Trust; Norwich; On-site; GBP 21,000 - 25,000; Full time

Job summary

East of England Ambulance Service NHS Trust is seeking Emergency Call Handlers in Norwich. The role involves answering 999 calls, delivering appropriate triage decisions, and supporting patients in distress. Training is provided and no clinical experience is required.

The position is full-time with a mix of day and night shifts, working within our Emergency Operating Centre. Pre-employment checks apply and ongoing training will be provided to ensure safe, effective communication with callers.

Qualifications

• Excellent listening and communication skills
• Ability to remain calm under pressure and respond quickly
• Strong customer service skills and empathy
• Polite, courteous and respectful in all interactions
• Willingness to read and follow pre-employment guidance and training

Responsibilities

• Answer 999 calls that come into the Emergency Operating Centre in a timely manner.
• Use the clinical triage software to determine the appropriate category of response.
• Provide calm, supportive advice to callers experiencing distress or trauma.
• Engage with patients, callers and colleagues with professionalism and respect.

Job description

East of England Ambulance Service NHS Trust is seeking Emergency Call Handlers in Norwich. The role involves answering 999 calls, delivering appropriate triage decisions, and supporting patients in distress. Training is provided and no clinical experience is required.

The position is full-time with a mix of day and night shifts, working within our Emergency Operating Centre. Pre-employment checks apply and ongoing training will be provided to ensure safe, effective communication with callers.