Emergency 999 Call Handler — Fast-Paced NHS Dispatch (Shift Work)

The Methodist Church in Britain; Cwmbran; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Higher starting salary for relevant-ex

Higher starting salary for relevant-ex

Job summary

Welsh Ambulance NHS Trust is seeking a 999 Call Handler to join the Clinical Contact Centre Team in Wales. You will capture emergency call details quickly and accurately into a computer system, and communicate with the public and healthcare professionals to ensure fast, safe responses.

The role requires strong listening and keyboard skills, the ability to work in a busy environment, and flexibility to cover out-of-hours shifts, weekends and bank holidays.

Qualifications

• Minimum 5 GCSEs at grade C or above, including Maths and English, or equivalent.
• Excellent listening and keyboard skills.
• Ability to work in a busy emergency-call environment.

Responsibilities

• Input details speedily and accurately onto a computer system from 999 calls.
• Liaise with members of the public and Health Care Professionals.
• Work an alternating shift pattern of variable length, including out of hours, bank holidays and weekends.

Skills

Excellent interpersonal skills

Confident communication with thepublic

Working under pressure

Teamwork

Advanced typing

Education

GCSEs at grade C or above including Maths and English

Job description

Welsh Ambulance NHS Trust is seeking a 999 Call Handler to join the Clinical Contact Centre Team in Wales. You will capture emergency call details quickly and accurately into a computer system, and communicate with the public and healthcare professionals to ensure fast, safe responses.

The role requires strong listening and keyboard skills, the ability to work in a busy environment, and flexibility to cover out-of-hours shifts, weekends and bank holidays.