999 Call Handler: Emergency Medical Dispatcher

South Western Ambulance Service NHS Foundation Trust; Exeter; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Pension

Generous annual leave

27 days holiday + public holidays

37.5 hours per week

Car leasing scheme

Free parking across Trust sites

Staff networks

Discounts from UK organisations

Job summary

South Western Ambulance Service NHS Foundation Trust in Exeter is recruiting a 999 Call Handler (Emergency Medical Dispatcher). You will be the first point of contact for medical emergencies, recording details accurately and providing reassurance to callers.

The role is based in Exeter, requires working 37.5 hours per week on a 24/7 schedule, and offers NHS benefits including generous annual leave and a defined pension scheme. Shortlisted candidates will be invited to an assessment centre.

Qualifications

• Basic computer literacy with accurate data input.
• Previous experience dealing with the public in customer service.

Responsibilities

• Record accurate information during 999 calls.
• Provide advice or reassurance to callers.
• Enter patient details into the system.
• Work 24/7/365 shifts.
• Attend assessment centre if shortlisted.

Skills

Keyboard input speed

Basic computer literacy

Customer service experience

Job description

South Western Ambulance Service NHS Foundation Trust in Exeter is recruiting a 999 Call Handler (Emergency Medical Dispatcher). You will be the first point of contact for medical emergencies, recording details accurately and providing reassurance to callers.

The role is based in Exeter, requires working 37.5 hours per week on a 24/7 schedule, and offers NHS benefits including generous annual leave and a defined pension scheme. Shortlisted candidates will be invited to an assessment centre.