5-Star Luggage Porter & Guest Concierge

The Municipal M Gallery; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

Staff discounts

Pension scheme

Social events

Job summary

The Municipal Hotel & Spa MGallery in Liverpool is seeking a personable Luggage Porter to welcome guests and set the tone for their stay. You will handle luggage, assist guests from Dale Street to the entrance, and help with directions, taxis, and escorting guests as required.

As a key member of the front-of-house team, you will maintain a professional 5-star presence, liaise with Concierge and Reception, ensure entrances are safe and presentable, and share local knowledge about Liverpool's

Qualifications

• Experience in guest-facing hospitality roles.
• Strong communication and hosts a warm demeanour.
• Attention to detail in luggage handling and safety.

Responsibilities

• Warmly greet guests on arrival and departure with a genuine smile.
• Assist with luggage from Dale Street to the hotel entrance and vice versa.
• Organise, secure transport and deliver luggage within brand timescales.
• Open doors, call taxis, provide directions, and escort guests as required.
• Provide accurate local knowledge about Liverpool’s attractions and transport.
• Maintain a professional and approachable presence at the hotel entrance.
• Be aware of hotel services, venues and hours of operation.
• Liaise with Concierge and Reception to ensure seamless guest experiences.
• Ensure the entrance area is clean, safe and presentable at all times.
• Handle guest concerns discreetly and escalate when needed.
• Uphold grooming and uniform standards reflecting a 5-star appearance.
• Monitor for security and safety concerns in the front area.

Skills

Guest service

Communication

Luggage handling

Professional demeanor

Job description

The Municipal Hotel & Spa MGallery in Liverpool is seeking a personable Luggage Porter to welcome guests and set the tone for their stay. You will handle luggage, assist guests from Dale Street to the entrance, and help with directions, taxis, and escorting guests as required.

As a key member of the front-of-house team, you will maintain a professional 5-star presence, liaise with Concierge and Reception, ensure entrances are safe and presentable, and share local knowledge about Liverpool's